Production Support Engineer (Only w2)

Astir IT Solutions, Inc.; Richardson (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Astir IT Solutions, Inc. in Richardson, TX is seeking a highly experienced professional for an on-site final-round interview.

The role requires deep expertise in designing, deploying, and supporting distributed systems using microservices architecture. The ideal candidate will have strong hands-on Kubernetes operations, experience with API gateway platforms such as Azure API Management, Kong, and IBM API Connect, plus proven skills in observability tools like Splunk, AppDynamics or Instana.

Qualifications

• Minimum 10+ years of experience required.
• Strong experience with microservices, Kubernetes, API gateways, and observability tools in production.
• Experience with production issue RCA, incident response, and SRE best practices.

Skills

Microservices

Kubernetes

API gateways

Observability tools

Root cause analysis

SRE practices

Tools

Azure API Management

Kong

IBM API Connect

Splunk

AppDynamics

Instana

Job description

Location: Richardson, TX- Onsite interview for final round

Minimum 10+ Years of Experience required

Job Description:

High-level Requirements:

• Strong expertise in Microservices architecture with practical experience designing, deploying, and supporting distributed systems in production environments.
• Deep hands-on knowledge of Kubernetes (deployment management, scaling, upgrades, troubleshooting, cluster operations) with a focus on reliability, resilience, and performance.
• Working proficiency with API Gateway platforms such as Azure API Management (APIM), Kong, and IBM API Connect (APIC) for traffic management, rate limiting, routing, and API observability.
• Solid experience with observability tooling, including Splunk, AppDynamics, Instana, or similar solutions—covering log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring.
• Ability to diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventative measures.
• Familiarity with SRE best practices, including error budgets, SLIs/SLOs, incident response, post‑mortems, automation, and continuous improvement.
• Candidates should have 5–7 years of relevant experience, primarily in operations support, with administrative support experience also considered highly desirable.