Production Support Engineer

Charles Schwab; San Francisco (CA); On-site; USD 70,000 - 258,000; Full time

Job summary

A leading financial services company is seeking a Production Support Engineer in San Francisco to enhance operational support for high-net worth clients. The role focuses on automation and improving service levels for applications, requiring strong expertise in observability tools and customer-facing support. Successful candidates will thrive in a collaborative environment with opportunities for personal and professional growth.

Benefits

401(k) with company match

Paid time off for vacation and volunteering

Tuition reimbursement

Health, dental, and vision insurance

Qualifications

• 3+ years of experience in improving SLO/SLA’s/KPI’s.
• 3+ years with systems programming languages such as Python, PowerShell.
• 3+ years in a client-facing production support role for enterprise applications.

Responsibilities

• Support production operations and ensure reliable systems for business growth.
• Own and refine observability and incident management tools.

Skills

Observability tools

Systems programming languages

Client-facing support

Interpersonal skills

Tools

Splunk

Datadog

Grafana Cloud

GitHub

Bamboo

Bitbucket

Job description

Join to apply for the Production Support Engineer role at Charles Schwab.

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Wealth and Asset Management (WAM) Engineering is an organization within Schwab Technology Services aligned to support the technology needs of Schwab Asset Management (SAM), Wealth & Advice Solutions (WAS), the Schwab Center for Financial Research (SCFR), and Third-Party Platform teams. WAM Engineering Technology Operations provides Technology Operations support to WAS, supporting Schwab’s growth areas.

You will play a critical role in supporting Schwab Wealth Advisory, focused on high-net worth and ultra-high net worth retail investors. You will work with a team of talented and motivated technologists to ensure applications and processes support Schwab’s WAS business, providing high availability SLAs for our applications. Exceptional interpersonal skills, including teamwork, communication, negotiation, curiosity, and quick learning, are key for success.

In this role, you will support the growth of the WAS business by providing expert operational support with a focus on automation and customer experience for over 900 advisors. The goal is to ensure reliable systems that drive business growth, owning and refining production operations, observability, maintenance, and incident management tools.

Required Qualifications

• 3+ years of experience in measuring, tracking, and improving SLO/SLA’s/KPI’s
• 3+ years with observability tools like Splunk, Datadog, Grafana Cloud, OTEL, or similar
• 3+ years with systems programming languages such as Python, PowerShell, or shell scripting
• 3+ years with GitHub, Bamboo, or Bitbucket
• 3+ years in a client-facing production support role for enterprise applications, infrastructure, or systems
• ITIL v. 4 experience with enterprise systems including event and incident management, release, and change management

This role is also eligible for bonuses or incentives.

What’s in it for you

At Schwab, we support your personal and professional success through a purpose-driven culture and development tools. Our hybrid work model balances flexibility, client service, and in-person collaboration.

Our benefits include:

• 401(k) with company match and Employee stock purchase plan
• Paid time off for vacation, volunteering, and a 28-day sabbatical after 5 years
• Paid parental leave and family benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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Locations and salary ranges vary, with recent postings in San Francisco, CA, South San Francisco, CA, San Ramon, CA, and Brisbane, CA, with salaries ranging from $70,000 to over $258,000.