Senior Application Support Specialist

Barclays; Whippany (NJ); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Paid Time Off

Incentive Award Eligible

Job summary

Barclays is seeking a Senior Application Support Specialist to ensure critical applications run smoothly in the Whippany, NJ office. You will work on Pega production support, troubleshooting, and enterprise integration, while driving incident, problem, and transformation initiatives with a focus on operational resilience.

You will engage in client onboarding, KYC, and regulatory workflow activities within a Wholesale Banking environment, leveraging SQL, Linux/Unix, monitoring, and automation to

Qualifications

• Proven ability to support critical enterprise applications in a wholesale banking environment.
• Strong ITIL knowledge with experience in incident, problem, and transformation processes.
• Hands-on SQL and Linux/Unix troubleshooting and automation skills.

Responsibilities

• Design, develop and improve software supporting banking platforms and customers.
• Lead cross-functional collaboration with product managers, designers, and engineers to define requirements.
• Perform rigorous code reviews, promote code quality and knowledge sharing, and stay aligned with security practices.

Skills

Pega Production Support

Incident management

SQL

Linux/Unix

Client Onboarding / KYC

Operational Resilience

Job description

Embark on a transformative journey as a Senior Application Support Specialist. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will ensure critical applications run seamlessly while helping drive innovation and operational excellence. Join a collaborative team where you can work with advanced technologies, develop your specialist skills, and make a meaningful impact on Barclays' digital transformation.

To be successful as a Senior Application Support Specialist, you should have:

• Pega Production Support, Application Troubleshooting, and Enterprise Integration Support
• Experience in Incident, Problem, and Technology Transformation, supported by extensive ITIL knowledge
• Client Onboarding, KYC, and Regulatory Workflow experience within a Wholesale Banking environment
• Operational Resilience, Stability Engineering, Monitoring, and Automation capabilities
• Considerable SQL, Linux/Unix, Stakeholder Engagement, and Continuous Improvement skills

Other Highly Valued Skills Include

• Sense of accountability and proactivity, with the ability to drive issues through to successful resolution
• Site Reliability Engineering (SRE) knowledge, including monitoring and service resilience
• Considerable Problem Management and Root Cause Analysis (RCA) capabilities.
• Experience with monitoring, observability, and data analysis to deliver actionable insights
• Knowledge of Wholesale Banking and Client Onboarding processes and technologies

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $120,000

Maximum Salary: $175,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.