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Production Support Engineer

Collabera

Chicago (IL)

On-site

USD 80,000 - 120,000

Full time

2 days ago
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Job summary

A leading company, Collabera, is seeking an experienced L3 Production Support Engineer to join their dynamic Trading Systems Support team in Chicago. This role involves providing high-level application and infrastructure support in a fast-paced financial environment, ensuring system uptime and performance while working closely with development and support teams. The ideal candidate will have strong technical skills in troubleshooting, scripting, and monitoring.

Qualifications

  • Experience with supporting real-time trading applications.
  • Ability to troubleshoot complex technical issues across the trading stack.
  • Strong skills in Python and SQL.

Responsibilities

  • Provide L3 support for trading applications and systems.
  • Monitor application performance and health proactively.
  • Coordinate with development and support teams for issue resolution.

Skills

Troubleshooting
Python scripting
SQL optimization
Application monitoring

Tools

ITRS Geneos

Job description

We are seeking an experienced L3 Production Support Engineer to join our dynamic Trading Systems Support team. The role involves providing high-level application and infrastructure support for critical trading platforms in a fast-paced, high-availability financial environment.

Key Responsibilities :

  • Provide L3 support for real-time trading applications and related systems.
  • Proactively monitor application performance and health using ITRS Geneos and other tools.
  • Troubleshoot and resolve complex technical issues across the trading stack (front to back).
  • Work closely with Development, QA, Infrastructure, and Level 1 / 2 support teams for issue resolution and root cause analysis.
  • Develop and maintain Python scripts for automation, monitoring, and ad hoc reporting.
  • Write and optimize SQL queries for investigation, troubleshooting, and performance tuning.
  • Participate in incident management, post-mortem analysis, and process improvement initiatives.
  • Coordinate and support change management, deployments, and release cycles.
  • Ensure system uptime, stability, and performance in accordance with SLAs.

Production Support Engineer • Chicago, IL, US

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