Production Support Engineer

Charles Schwab Corporation; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Support Engineer to enhance the operational support for Wealth Advisory services. In this dynamic role, you will leverage your expertise in observability tools and systems programming to ensure high availability and performance for enterprise applications. Collaborating with a talented team, you will focus on improving customer experiences and refining best practices for production operations. This is an exciting opportunity to make a significant impact in a growth area of the business while being empowered to innovate and drive change.

Qualifications

• 3+ years in measuring and improving SLO/SLA/KPI metrics.
• Experience with observability tools like Splunk and Datadog.
• Proficient in Python and automation scripting.

Responsibilities

• Support Schwab Wealth Advisory with operational excellence.
• Ensure reliable systems for 900+ advisors.
• Refine production operations best practices and tools.

Skills

SLO/SLA/KPI measurement

Splunk

Datadog

Grafana Cloud

Python

PowerShell

Shell scripting

GitHub

Bamboo

Bitbucket

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Wealth and Asset Management (WAM) Engineering is an organization within Schwab Technology Services aligned to support the technology needs of Schwab Asset Management (SAM), Wealth & Advice Solutions (WAS), the Schwab Center for Financial Research (SCFR), and Third-Party Platform teams. WAM Engineering Technology Operations, an organization within WAM Engineering, provides Technology Operations support to WAS which is a growth area for Schwab.

You will play a critical role in supporting Schwab Wealth Advisory which is focused on high-net worth and ultra-high net worth retail investors. Supported business functions span Schwab’s Wealth and Investment Solutions including Schwab Wealth Advisory. You will be working with a team of talented and highly motivated technologists that strive to ensure applications and process complement Schwab’s WAS business, and their clients benefit from high availability Service Level Agreements for our applications. Exceptional interpersonal skills, including teamwork, communication, negotiation, curiosity, and ability to learn technologies quickly are key qualities for success in this role.

In this newly created role, you will support the future growth of the WAS business. As a Support Engineer in Technology Operations, you will provide expert operational support with an emphasis on automation and improved customer experience for 900+ advisors. The goal is to ensure our business partners have reliable systems to drive business growth. If you are looking to be empowered to own and refine production operations best practices and tools for observability, maintenance, and incident management, this could be the role for you.

What you have

Required Qualifications:

• 3+ years of experience in measuring, tracking, and improving SLO/SLA’s/KPI’s
• 3+ years of experience with Splunk, Datadog, Grafana Cloud, OTEL, or similar observability applications
• 3+ years of experience with a systems programming language, such as Python, PowerShell, and shell scripting for automation
• 3+ years of experience with any of the following: GitHub, Bamboo, Bitbucket
• 3+ years in a client-facing production support role responsible for enterprise applications, infrastructure, and systems
• ITIL v. 4 Experience with Enterprise Systems that includes but not limited to:
• Event and Incident Management
• Release and Enterprise Change Management

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.