MTS Production Support Engineer

Frontend Arts; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled MTS Production Support Engineer to join their dynamic team. This role involves monitoring and troubleshooting application issues, leading the resolution of system behaviors, and collaborating with stakeholders to ensure service quality. The ideal candidate will possess strong analytical and problem-solving skills, along with a solid background in Unix, Oracle, and Java. This is a fantastic opportunity to contribute to a forward-thinking company that values adaptability and communication in a fast-paced environment, where your expertise will make a significant impact.

Qualifications

• 10+ years of experience in production support with strong technical skills.
• Ability to monitor, troubleshoot, and resolve application issues effectively.

Responsibilities

• Monitor and troubleshoot application issues in production.
• Lead analysis and resolution of system behaviors impacting service quality.
• Communicate issue/resolution status to team and management.

Skills

Unix

Oracle

Java

Control-M

ServiceNow

MQ

Analytical Skills

Problem-solving Skills

Communication Skills

Education

Bachelor's degree in Engineering or Computer Science

Tools

Control-M

ServiceNow

MQ

Job description

Join to apply for the MTS Production Support Engineer role at Frontend Arts.

Qualifications

• Strong support experience in Unix, Oracle, Java
• Experience with Control-M, ServiceNow, MQ
• Excellent oral and written communication skills
• Highly flexible and adaptable to change
• Analytical and problem-solving skills

Key Skills

• # MTS, # Production Support, # Unix scripts and DB scripts, # Oracle, # Java, # Control-M/ServiceNow/MQ

Experience: Minimum 10 years

Roles & Responsibilities

• Monitor and troubleshoot application issues in production
• Lead troubleshooting, analysis, and resolution of system behaviors impacting service quality
• Liaise with stakeholders for problem resolution
• Communicate issue/resolution status to team and management
• Perform minor bug fixes in production
• Disaster recovery and patch testing
• Data extraction, reporting, and audit activities

Additional Details

Strong analytical, organizational, and problem-solving skills are required. A Bachelor's degree in engineering or computer science, or equivalent work experience in the technology industry.