Production Support Engineer

Signature IT World Inc; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking an experienced Production Support Engineer in Chicago to manage ITSM processes and ensure seamless support for banking applications. Ideal candidates will have 10+ years of relevant experience, strong API knowledge, and be willing to work late shifts to maintain operations.

Qualifications

• 10+ years in production support and ITSM.
• Strong background in the banking domain.
• Proficiency in API technology, automation, and SQL.

Responsibilities

• Implement and manage ITSM processes for efficient service delivery.
• Provide comprehensive production support for banking applications.
• Monitor and support API technology and batch processing.

Skills

IT Service Management (ITSM)

Production Support

API Technology Stack

Batch File Processing

Automation and Scripting

SQL

Monitoring and Support

Release Management

Problem-Solving

Communication

Job description

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We are looking for an experienced Production Support Engineer with over 10 years of expertise in IT Service Management (ITSM), production support, API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management. The ideal candidate will have a strong background in the banking domain and be comfortable working late shifts to ensure seamless operations.

Key Responsibilities:

• IT Service Management (ITSM): Implement and manage ITSM processes to ensure efficient and effective service delivery.
• Production Support: Provide comprehensive production support for banking applications, ensuring minimal downtime and quick resolution of issues.
• API Technology Stack: Monitor and support APIs, ensuring they are functioning correctly and efficiently, troubleshooting any issues that arise.
• Batch File Processing: Manage and support batch file processing, ensuring timely and accurate execution of batch jobs.
• Monitoring and Support: Utilize monitoring tools to proactively identify and resolve issues, ensuring system stability and performance.
• Automation and Scripting: Develop and maintain automation scripts to streamline processes and improve efficiency.
• SQL: Utilize SQL for database queries, problem analysis, and troubleshooting.
• Release Management: Coordinate and manage the release of new features and updates, ensuring smooth transitions and minimal disruptions.
• Late Shift Support: Provide support during late shifts, addressing any issues that arise and ensuring continuous operations.
• Banking Domain Knowledge: Apply in-depth knowledge of banking processes and regulations to support and enhance banking applications.

Qualifications:

• Experience: 10+ years in production support, ITSM, and related fields (incident management, change management, disaster recovery, problem management).
• Technical Skills: Proficiency in API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management.
• Domain Knowledge: Strong understanding of the banking industry, including relevant regulations and best practices.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Flexibility: Willingness to work late shifts and adapt to changing priorities and demands.

Preferred Qualifications:

• Certifications: Relevant certifications in ITIL, SQL, or other related areas.
• Tools: Experience with monitoring tools, automation frameworks, and release management software.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Production and Information Technology

• Industries

  Banking, Investment Banking, and Financial Services

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