Production Support Analyst III (AWS Operations)

Hispanic Alliance for Career Enhancement; Illinois; On-site; USD 107,000 - 151,000; Full time

Job summary

An established industry player is seeking a technical resource to enhance software and infrastructure products. This role involves providing tier 2-3 support, ensuring system availability, and collaborating with stakeholders. You will lead project teams, manage service operations, and participate in budget management. The ideal candidate will have a strong background in IT, with expertise in various technologies and excellent problem-solving skills. Join this dynamic team and contribute to innovative projects that drive success and efficiency.

Benefits

Paid time off

Medical/Dental/Vision insurance

Generous 401(k) matching

Lifestyle spending account

11 holidays

Qualifications

• 7+ years in IT focused on production support.
• Experience leading or participating in project teams.

Responsibilities

• Maintain and administer application and server resources.
• Troubleshoot and debug IT systems to improve performance.
• Produce and manage documentation and write clean code.

Skills

IBM Mainframe

MQ Series

Red Hat Linux

Oracle

SQL

Hadoop

Analytical Skills

Communication Skills

Leadership Skills

Education

Bachelor's Degree in Computer Science

Tools

Vitria Businessware

PeopleSoft

Cognos

BMC Patrol

Control-M

Tivoli

Job description

The hiring range for this role is:
107,666.00 - 150,995.00

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range, and this range may be modified in the future. A candidate's position within the range may depend on factors such as competencies, education, qualifications, certifications, experience, skills, seniority, performance, shift, travel requirements, and organizational needs. This role is also eligible for annual bonus incentive pay.

We offer a comprehensive benefits package including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account, and other benefits for eligible employees.

Note: No pay amount is considered wages or compensation until earned, vested, and determinable. Bonus, commission, or other compensation remain at the company's discretion until paid and may be modified.

Job Description Summary:

Function as a technical resource across several BCBSA projects, focusing on software and infrastructure products developed and supported by IT's engineering and development teams. Provide tier 2-3 product support, interacting with internal and external stakeholders, including application users and vendors.

Responsibilities include but are not limited to:

• Maintain and administer application and server resources, monitor systems, resources, applications, and users to ensure maximum system availability.
• Provide estimates for software development activities, developing and refining models based on project trends.
• Troubleshoot and debug IT systems and products to improve performance, collaborating with business and development teams.
• Produce and manage documentation, write clean, standards-compliant code and unit tests, and contribute to system design for supportability and reliability.
• Supervise project teams, monitor milestones, partner with internal and external consultants.
• Manage service operations, architecture, design, capacity planning, and technology transformation.
• Participate in budget management and Tier 3 troubleshooting.

Required Education, Certifications, and Experience:

Education

• Bachelor's Degree in Computer Science, Information Systems, or equivalent.

Experience:

• Minimum 7+ years in IT, focused on production support.
• Experience leading or participating in project teams in a cross-functional environment.

Certifications (Preferred):

• SAFe Agilist Certification (SA), AWS Cloud Practitioner, Databricks Certified Data Engineer Associate.

Knowledge, Skills, and Abilities:

• Expertise in IBM Mainframe, MQ Series, Vitria Businessware, Sun/Solaris, AIX, Red Hat Linux, Oracle, DB2, UDB, SQL, Hadoop, Websphere, PeopleSoft, Cognos, BMC Patrol, Control-M, Tivoli; support for Microsoft Windows servers, Active Directory, and Exchange.
• Strong analytical, communication, and leadership skills. Ability to solve complex problems creatively and effectively communicate with all organizational levels.