Production Support Analyst III (AWS Operations)

MxD; Illinois; On-site; USD 107,000 - 151,000; Full time

Job summary

A leading technology service provider in Illinois is seeking an IT support professional with over 7 years of experience. In this role, you will serve as a technical resource across various projects, maintaining system performance and coordinating with project teams. You will be responsible for administering application resources, providing product support, troubleshooting, and enhancing overall IT system performance. A comprehensive benefits package, along with a competitive salary range, is offered to eligible employees.

Benefits

Paid time off

Holidays

Medical/Dental/Vision insurance

401(k) matching

Lifestyle spending account

Qualifications

• 7+ years in IT production support required.
• Experience in project teams and cross-functional environments.
• Preferred certifications: SAFe Agilist, AWS Cloud Practitioner, Data Engineer Associate.

Responsibilities

• Maintain and administer application and server resources.
• Provide estimates for software development activities.
• Troubleshoot and debug IT systems.

Skills

Leadership

Communication

Customer Service

Problem Solving

Analytical Skills

Education

Bachelor's in Computer Science

Bachelor's in Information Systems

Tools

AWS Cloud

Job description

The hiring range for this role is:
107,666.00 - 150,995.00

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range, and this range may be modified in the future. A candidate's position within the range depends on factors such as competencies, education, qualifications, certifications, experience, skills, seniority, performance, shift, travel requirements, and organizational needs. This job is also eligible for an annual bonus incentive pay.

We offer a comprehensive benefits package including paid time off, holidays, medical/dental/vision insurance, 401(k) matching, a lifestyle spending account, and other benefits to eligible employees.

Note: Pay amounts are considered wages only when earned, vested, and determinable. Bonuses, commissions, or other compensation are at the company's discretion until paid and may change.

Job Description Summary:

Serve as a technical resource across BCBSA projects, supporting software and infrastructure developed by IT engineering and development teams. Provide tier 2-3 product support, interacting with internal and external stakeholders, including application users and vendors.

Responsibilities include but are not limited to:

• Maintain and administer application and server resources; monitor systems for maximum availability.
• Provide estimates for software development activities; improve estimating models based on past projects.
• Troubleshoot and debug IT systems to enhance performance; collaborate on process improvements.
• Maintain documentation, write clean code and tests, define non-functional specs, and contribute to system design.
• Supervise project teams, monitor milestones, and coordinate with consultants.
• Manage service delivery, architecture, capacity planning, and technology transformation.
• Handle budgeting and Tier 3 troubleshooting.

Required Education, Certifications, and Experience:

Education: Bachelor's in Computer Science, Information Systems, or equivalent experience.

Experience: Minimum 7+ years in IT production support; experience in project teams and cross-functional environments.

Certifications (Preferred): SAFe Agilist, AWS Cloud Practitioner, Data Engineer Associate.

Knowledge, Skills, and Abilities:

• Expertise in various systems and server administration support.
• Leadership and team collaboration skills.
• Strong analytical, communication, and customer service skills.
• Ability to solve complex problems and communicate effectively at all organizational levels.