Production Support Analyst III (AWS Operations)

IIBA (International Institute of Business Analysis); Chicago (IL); On-site; USD 107,000 - 151,000; Full time

Job summary

A leading organization in business analysis seeks a technical resource for BCBSA projects to ensure stakeholder needs are met. The role involves maintaining application resources, providing support, and managing projects with a focus on customer satisfaction. The ideal candidate possesses a Bachelor's in Computer Science or a related field and has extensive experience in IT production support, alongside strong analytical and leadership abilities.

Benefits

Paid time off

11 holidays

Medical/dental/vision insurance

Generous 401(k) matching

Lifestyle spending account

Qualifications

• Minimum 7+ years in IT, focused on production support.
• Experience leading or participating in cross-functional project teams.

Responsibilities

• Maintain and administer application and server resources, monitor systems.
• Provide estimates for software development activities.
• Troubleshoot and debug IT systems and products.

Skills

Analytical skills

Team leadership

Problem-solving

Communication

Customer-focused

Education

Bachelor's Degree in Computer Science, Information Systems

Tools

IBM Mainframe

Oracle

DB2

SQL

Job description

The hiring range for this role is:
107,666.00 - 150,995.00

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range, and this range may also be modified in the future. A candidate's position within the range depends on various factors including competencies, education, qualifications, certifications, experience, skills, seniority, performance, shift, travel requirements, and organizational needs. This job is also eligible for annual bonus incentive pay.

We offer a comprehensive benefits package including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account, and other benefits for eligible employees.

Note: Pay amounts are considered wages or compensation only when earned, vested, and determinable. Bonuses, commissions, or other compensation remain at the company's sole discretion unless paid, and may be modified at the company's discretion, in accordance with the law.

Job Description Summary:

Function as a technical resource across several BCBSA projects, focusing on software and infrastructure products supported by IT's engineering and development teams to meet stakeholder needs. Provide tier 2-3 product support in collaboration with IT's engineering and development teams, interacting with internal and external application users, cross-functional teams, and vendors.

Responsibilities include but are not limited to:

• Maintain and administer application and server resources, monitor systems and applications to ensure maximum availability.
• Provide estimates for software development activities, improving accuracy based on past project data.
• Troubleshoot and debug IT systems and products to enhance performance, collaborating with business and development teams.
• Follow documentation practices, produce formal artifacts, write clean, standards-compliant code and tests, and contribute to system design for supportability and reliability.
• Supervise project teams, monitor milestones and status, and collaborate with internal and external consultants.
• Manage service operations, architecture, design, capacity planning, and technology transformation.
• Handle budgeting and Tier 3 troubleshooting.

Required Education, Certifications, and Experience:

Education

• Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience.

Experience:

• Minimum 7+ years in IT, focused on production support.
• Experience leading or participating in cross-functional project teams.

Certifications:

Preferred

• SAFe Agilist Certification (SA) from Scaled Agile, Inc.
• AWS Cloud Practitioner
• Certified Data Engineer Associate from Databricks

Knowledge, Skills, and Abilities:

• Expertise in IBM Mainframe, MQ Series, Vitria Businessware, Sun/Solaris, AIX, Red Hat Linux, Oracle, DB2, UDB, SQL, Hadoop, Websphere, PeopleSoft, Cognos, BMC Patrol, Control-M, Tivoli, and server administration for Windows and Microsoft products.
• Strong analytical and team leadership skills.
• Deep understanding of technical concepts in the field, with creativity and problem-solving skills.
• Excellent communication skills across all organizational levels.
• Customer-focused with proven leadership abilities.