Production Support Analyst: Contact Center & Quickbase

Themesoft Inc.; Connecticut; On-site; USD 90,000 - 110,000; Full time

Job summary

A technology solutions provider is seeking an experienced IT Production Support Analyst in Connecticut to provide end-to-end production support for critical IT Contact Center applications. The ideal candidate will have over 6 years in production support with expertise in Quickbase and incident management in healthcare. Responsibilities include maintaining application stability, conducting root-cause analysis, and ensuring operational effectiveness across teams. Excellent problem-solving and communication skills are essential for success in this high-availability environment.

Qualifications

• 6+ years of experience in Production support and Incident management.
• 2+ years of experience in HealthCare domain.
• Strong attention to detail in incident handling and documentation.

Responsibilities

• Provide timely production support aligned to SLA expectations.
• Conduct and document root-cause analyses for critical incidents.
• Identify and recommend resiliency improvements within the ecosystem.

Skills

Production support

Incident management

HealthCare domain

Quickbase

Troubleshooting

ITSM tools

Stakeholder management

Tools

ServiceNow

Remedy

Jira

Job description

A technology solutions provider is seeking an experienced IT Production Support Analyst in Connecticut to provide end-to-end production support for critical IT Contact Center applications. The ideal candidate will have over 6 years in production support with expertise in Quickbase and incident management in healthcare. Responsibilities include maintaining application stability, conducting root-cause analysis, and ensuring operational effectiveness across teams. Excellent problem-solving and communication skills are essential for success in this high-availability environment.