Senior Production Support & Quickbase Specialist

Themesoft Inc.; Connecticut; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking a skilled production support engineer with extensive experience in incident management. The role is based in Hartford County, Connecticut, and involves ensuring timely responses to incidents, maintaining critical applications, and driving systemic improvements. Ideal candidates should possess strong Quickbase knowledge, attention to detail, and the ability to engage with cross-functional teams effectively, ensuring all documentation is thorough and up-to-date.

Qualifications

• 6+ years of experience in production support and incident management, particularly in healthcare.
• Strong skills in root cause analysis and documentation.
• Knowledge of production support in high volume contact centers.

Responsibilities

• Provide timely production support aligned to SLA expectations.
• Conduct and document root cause analyses for incidents.
• Maintain Quickbase applications and enhancements.

Skills

Production support and Incident management

Attention to detail

Escalation communication

Quickbase application knowledge

Troubleshooting skills

Cross-functional teamwork

Stakeholder management

ITSM tools familiarity

Tools

Quickbase

ServiceNow

Jira

Job description

A leading technology solutions provider is seeking a skilled production support engineer with extensive experience in incident management. The role is based in Hartford County, Connecticut, and involves ensuring timely responses to incidents, maintaining critical applications, and driving systemic improvements. Ideal candidates should possess strong Quickbase knowledge, attention to detail, and the ability to engage with cross-functional teams effectively, ensuring all documentation is thorough and up-to-date.