Production Support/SRE Analyst

mthree; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Columbia Executive Education

Salary progression every 9 months

Job summary

mthree Alumni is seeking a Production Support Analyst to help manage enterprise technology across client environments. You will join a training pathway at the mthree Academy, then be placed with a client for 12–24 months while receiving salary increases every 9 months.

This program aims to convert most placements to permanent roles and requires a bachelor’s in CS or STEM, a GPA of 2.75+, strong problem-solving, and fluent English. Applicants must be authorized to work in the United States.

Qualifications

• Bachelor’s degree in computer science or related STEM field.
• GPA 2.75+.
• Analytical troubleshooting approach.
• Excellent spoken and written English.
• Right to work without visa sponsorship.

Responsibilities

• Support production systems and trading engines across client environments.
• Maintain and monitor core technology infrastructure and processes.
• Collaborate with cross-functional teams to ensure reliability and performance.

Skills

Troubleshooting

English communication

Analytical thinking

Education

Bachelor's degree in CS or STEM

Job description

Want to work in technology at an investment bank?

In-depth graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).

Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.

As part of the mthree Alumni program, mthree has an exciting and exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training.

What you’ll do:

Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting.

Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on.

How the Alumni program works:

• Apply via this job advert.
• Complete our assessment process.
• Get trained at mthree Academy in an online class for 4-8 weeks with other graduates.
• Join a mthree client for 12-24 months while receiving support and salary increases every 9 months.
• The vast majority then convert to permanent employees with the client at the end of the program.

What you’ll learn at the mthree Academy:

• How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
• How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.
• How to write a basic computer program in Python, including user input, common data structures, and flow of control.
• How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server.

What you’ll need:

• Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math).
• A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
• Ability to troubleshoot, taking an analytical approach to solve problems.
• Excellent spoken and written English communication skills.
• The right to work without needing visa sponsorship.

What you’ll get:

• In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
• An annual pay rise to reflect your progress.
• A flexible benefits package.
• Ongoing training and support.
• Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.

How to apply:

• Apply via the form below and tell us a bit about you.
• Complete the online assessment (we’ll send you a link by email).
• Complete the interviews with our friendly talent team over phone and video.
• Lastly, you’ll interview with one or more of our clients.

So, you don’t miss out on your dream job, we encourage you to be open to relocating.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The base pay rate for this position is $70,000 USD.

This pay rate represents mthree's good faith and reasonable estimate of the base pay for this role at the time of posting and based on the locations listed in the job advertisement. It is anticipated that qualified candidates selected for a placement will receive this pay rate as a starting salary once onsite with the mthree client, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

The stated salary and benefits package will be received once the training in the mthree Academy has been successfully completed and the candidate starts on-site with the mthree client. Training durations vary depending on training pathways and will be disclosed during the recruitment process.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.