Production Support/SRE Analyst - Houston, New York

mthree Recruiting Portal; New York, Houston (NY, TX); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Training via mthree Academy

Annual pay rise

Competitive compensation package

Diversity & inclusion focus

Career progression with client

Job summary

mthree is seeking a Production Support/SRE Analyst to join our Alumni program in New York and beyond. You will support enterprise systems, monitor critical services, and help ensure reliability in a fast-paced environment serving top global clients.

Participants train at the mthree Academy and join a client for 12–24 months with salary increases each year, with most placements moving to permanent roles. Training and progression are central to this opportunity.

Qualifications

• Excellent spoken and written English communication skills.
• Willingness to work onsite at multiple US locations, with primary NY/Dallas.

Responsibilities

• Provide production support for enterprise tech, including trading engines and regulatory reporting.
• Monitor services, respond to incidents, and coordinate with DevOps/SRE practices.
• Maintain system reliability, monitoring, and disaster recovery readiness.
• Collaborate with cross-functional teams to ensure stable production environments.

Skills

English proficiency

Education

Bachelor's degree in CS or STEM

Job description

Production Support/SRE Analyst - Houston, New York

Houston, TX; New York, NY; USA

Locations: United States - we are looking for candidates who are flexible to working onsite in multiple locations across the United States. Primary Locations are New York, NY and Dallas, TX.

In-depth graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).

Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.

What you'll do:

Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting.

Think of it as a healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on.

How the Alumni program works:

• Complete our assessment process.
• Get trained at mthree Academy in an online class for 4-8 weeks with other graduates.
• Join an mthree client for 12-24 months while receiving support and salary increases every 12 months.
• The vast majority then convert to permanent employees with the client at the end of the program.

What you’ll learn at the mthree Academy:

• How to discuss production support activity at a high level, including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
• How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.

What you'll need:

• Bachelor's degree in computer science or related STEM subject (science, technology, engineering, math).
• A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
• Excellent spoken and written English communication skills.
• The right to work without needing visa sponsorship.

What you’ll get:

• In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
• An annual pay rise to reflect your progress.
• Apply via the form below and tell us a bit about yourself.
• Complete the online assessment (we’ll send you a link by email).
• Complete the interviews with our friendly talent team over phone and video.
• Lastly, you’ll interview with one or more of our clients.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The base pay rate for this position is $58,000 - $70,000.

This pay rate represents mthree's good faith and reasonable estimate of the base pay for this role at the time of posting and based on the locations listed in the job advertisement. It is anticipated that qualified candidates selected for a placement will receive this pay rate as a starting salary once onsite with the mthree client, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

The stated salary and benefits package will be received once the training in the mthree Academy has been successfully completed and the candidate starts on-site with the mthree client. Training durations vary depending on training pathways and will be disclosed during the recruitment process.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.

At mthree, we embrace and uphold the principles of equal-opportunity employment. We firmly believe in treating every individual with fairness and respect, free from discrimination on the grounds of race, religion, ethnicity, sex, age, national origin, marital status, parental status, sexual orientation, gender identity, disability, different ability, neurodiversity, status as a veteran/member of the armed forces, or any other legally protected status.

Our unwavering commitment extends to fostering an inclusive environment that empowers qualified minorities and advancement within our organization. We continuously strive to improve and ensure that all applicants and employees have an equitable experience throughout their journey with us.

Together, let's create a workplace that celebrates diversity, encourages inclusivity, and champions equal opportunities for all.

Submitting information is voluntary and your answers in this section will not impact your application through the recruitment process. All information is kept confidential and is collected solely to ensure we’re attracting a diverse population of applicants, to deliver our commitment to diversity.