Production Support Analyst at mthree

University of Delaware; South Jordan (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible benefits package

Ongoing training and support

Annual pay increase based on progress

Job summary

University of Delaware is seeking a Production Support Analyst to provide vital support for enterprise technology systems. The role requires a Bachelor's degree in computer science or a related STEM subject and involves training at mthree Academy in various key areas. This position offers the chance to enhance troubleshooting skills while gaining valuable industry experience. Applicants must be authorized to work in the United States without visa sponsorship. A passion for continuous learning and communication is key to thrive in this role.

Qualifications

• Bachelor's degree in computer science or a related STEM subject required.
• GPA of 2.75 or higher preferred.
• Ability to troubleshoot with an analytical problem-solving approach.
• Excellent spoken and written English communication skills.

Responsibilities

• Provide production support for enterprise technology systems.
• Learn monitoring, ITIL, DevOps, and disaster recovery at mthree Academy.
• Participate actively in training and support activities.

Skills

Troubleshooting

Analytical problem solving

Spoken English communication

Written English communication

Education

Bachelor's degree in computer science or related STEM subject

Tools

MySQL

Python

Job description

What you'll do:

Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting.

Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on.

How the Alumni program works:

• Apply via this job advert.
• Complete our assessment process.
• Get trained at mthree Academy in an online class for 4-8 weeks with other graduates.
• Join a mthree client for 12-24 months while receiving support and salary increases every 12 months.
• The vast majority then convert to permanent employees with the client at the end of the program.

What you’ll learn at the mthree Academy:

• How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
• How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.
• How to write a basic computer program in Python, including user input, common data structures, and flow of control.
• How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server.

What you'll need:

• Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math).
• A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
• Ability to troubleshoot, taking an analytical approach to solve problems.
• Excellent spoken and written English communication skills.
• The right to work without needing visa sponsorship.

What you’ll get:

• In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
• An annual increase to reflect your progress.
• A flexible benefits package.
• Ongoing training and support.
• Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.

How to apply:

• Apply via the form below and tell us a bit about you.
• Complete the online assessment (we’ll send you a link by email).
• Complete the interviews with our friendly talent team over phone and video.
• Lastly, you’ll interview with one or more of our clients.

So you don’t miss out on your dream job, we encourage you to be open to relocating.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change – only add to the amazing mix of people that work for mthree.

Applicants must be currently authorized to work in the United States on a full‑time basis. The Company will not sponsor applicants for work visas.