Production Support

Tata Consultancy Services; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Tata Consultancy Services Limited is seeking Production Support cum AI-forward DevOps Engineers in Phoenix, AZ. The role emphasizes hands-on production support, ITIL operations, incident/problem/vulnerability/change/release management, and platform reliability across the Lending ecosystem.

The candidate will drive automation using Python/PowerShell, manage CI/CD pipelines, cloud platforms, and IaC, while ensuring security and compliance. Location is Phoenix, AZ with a technology-focused function.

Qualifications

• Hands-on Production Support and ITIL Operations experience.
• Experience with incident, problem, vulnerability, change, and release management.
• Proficient in production monitoring, troubleshooting, batch/file-processing support, and RCA.
• Familiarity with API integration, IAM, DR planning, and platform reliability.

Responsibilities

• Maintain application stability while driving automation and reliability across the Lending ecosystem.
• Support CI/CD pipelines and cloud platform administration.
• Implement scripting and automation to improve operational efficiency.
• Apply security remediation, governance, and compliance practices.

Skills

ITIL operations

Incident management

Problem management

Change management

Release management

CI/CD

Automation

Cloud platform administration

Infrastructure as Code

Scripting & automation

Python

PowerShell

Observability

Tools

ServiceNow

CMDB

Datadog

ELK

Kibana

SolarWinds

Active Directory/Entra ID

CyberArk

SQL

Confluence

SharePoint

Azure DevOps

Git

SonarQube

Invicti

Rapid7

Azure Portal

Terraform

Kubernetes

Python

PowerShell

Job description

Production Support cum AI-forward DevOps Engineers

Must Have Technical/Functional Skills

• should have strong hands-on experience in Production Support and ITIL Operations,
• including incident, problem,
• vulnerability, change, and release management;
• production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; identity and access management (IAM), including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability; CI/CD pipeline implementation and support; cloud platform administration; Infrastructure-as-Code (IaC);

Roles & Responsibilities

Resources should have strong hands-on experience in Production Support and ITIL Operations, including incident, problem, vulnerability, change, and release management; production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; identity and access management (IAM), including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability; CI/CD pipeline implementation and support; cloud platform administration; Infrastructure-as-Code (IaC); scripting and automation using Python and PowerShell; observability and monitoring; security remediation, compliance, and governance; and operational automation engineering. These resources will be expected to maintain application stability while driving automation, standardization, reliability, and continuous improvement across the Lending ecosystem.

Candidate Experience Requirements

Candidates should have working knowledge and hands-on experience with tools such as ServiceNow, CMDB, Control-M, Datadog, ELK/Kibana, SolarWinds, ThousandEyes, Active Directory/Entra ID, CyberArk, SQL, Confluence, SharePoint, Azure DevOps, Git, SonarQube, Invicti, Rapid7, Azure Portal, Azure services and functions, Co-Pilot, Informatica, Terraform, Kubernetes, Python, PowerShell, and related monitoring, deployment, cloud, automation, and security tools. Experience with monitoring standards, change controls, release management, platform reliability practices, and RTB support is a plus but not required.

Salary Range- $90,000-$100,000 a year

Location: Phoenix, AZ

Function: TECHNOLOGY

Role: Support Executive

ID: 437601

Skills: DevOps

Salary Range: $90,000 - $100,000