Remote Production Support & Observability Lead

Compunnel, Inc.; Aliso Viejo, Northern (CA, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Compunnel, Inc. is seeking a hands-on Lead - Production Support Engineer to drive reliability and observability across Datadog, SQL Server, Oracle, and related tools.

You will lead incident response, RCA efforts, and escalation governance while partnering with engineering, database, and vendor teams to accelerate operational improvements. The role emphasizes automation, runbooks, and scalable processes, with a remote-friendly setup within the United States.

Qualifications

• 4+ years in Production Support, IT Operations, or related fields.
• Experience leading technical teams and incident response.
• Strong knowledge of monitoring and observability practices.

Responsibilities

• Participate in daily production and operational support activities.
• Assist engineers with troubleshooting and technical escalations.
• Support production incidents (P0/P1/P2) and SWAT bridges.
• Lead RCA activities and post-incident reviews.
• Support deployments, migrations, and change implementations.
• Define monitoring standards and governance for Datadog.
• Create and maintain Datadog monitors and dashboards.
• Drive alert optimization and observability maturity.
• Partner with cross-functional teams for reliability improvements.
• Own KPI/SLA reviews and operational reporting.

Skills

Datadog

SQL Server

Oracle

SSIS

SSRS

Informatica

Observability

Incident management

Runbooks

Leadership

Stakeholder management

Tools

Datadog

Job description

Compunnel, Inc. is seeking a hands-on Lead - Production Support Engineer to drive reliability and observability across Datadog, SQL Server, Oracle, and related tools.

You will lead incident response, RCA efforts, and escalation governance while partnering with engineering, database, and vendor teams to accelerate operational improvements. The role emphasizes automation, runbooks, and scalable processes, with a remote-friendly setup within the United States.