AI-Driven Production Support & DevOps Engineer

Tata Consultancy Services Limited; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Tata Consultancy Services Limited is seeking Production Support cum AI-forward DevOps Engineers in Phoenix, AZ. The role emphasizes hands-on production support, ITIL operations, incident/problem/vulnerability/change/release management, and platform reliability across the Lending ecosystem.

The candidate will drive automation using Python/PowerShell, manage CI/CD pipelines, cloud platforms, and IaC, while ensuring security and compliance. Location is Phoenix, AZ with a technology-focused function.

Qualifications

• Hands-on Production Support and ITIL Operations experience.
• Experience with incident, problem, vulnerability, change, and release management.
• Proficient in production monitoring, troubleshooting, batch/file-processing support, and RCA.
• Familiarity with API integration, IAM, DR planning, and platform reliability.

Responsibilities

• Maintain application stability while driving automation and reliability across the Lending ecosystem.
• Support CI/CD pipelines and cloud platform administration.
• Implement scripting and automation to improve operational efficiency.
• Apply security remediation, governance, and compliance practices.

Skills

ITIL operations

Incident management

Problem management

Change management

Release management

CI/CD

Automation

Cloud platform administration

Infrastructure as Code

Scripting & automation

Python

PowerShell

Observability

Tools

ServiceNow

CMDB

Datadog

ELK

Kibana

SolarWinds

Active Directory/Entra ID

CyberArk

SQL

Confluence

SharePoint

Azure DevOps

Git

SonarQube

Invicti

Rapid7

Azure Portal

Terraform

Kubernetes

Python

PowerShell

Job description

Tata Consultancy Services Limited is seeking Production Support cum AI-forward DevOps Engineers in Phoenix, AZ. The role emphasizes hands-on production support, ITIL operations, incident/problem/vulnerability/change/release management, and platform reliability across the Lending ecosystem.

The candidate will drive automation using Python/PowerShell, manage CI/CD pipelines, cloud platforms, and IaC, while ensuring security and compliance. Location is Phoenix, AZ with a technology-focused function.