Application Support - Technology Support Lead

Testing Site - JPMC; Wilmington (DE); On-site; USD 110,000 - 170,000; Full time

Job summary

Testing Site - JPMC, based in Wilmington, is seeking a Technology Support Lead in Enterprise Technology to oversee the operational stability and performance of production services. You will lead technologists, drive incident response, and ensure smooth delivery of IT services across the firm.

The role requires 5+ years of hands-on IT experience, strong leadership, and proficiency in programming and modern CI/CD tools.

Qualifications

• 5+ years of experience troubleshooting and maintaining IT services.
• Experience leading technologists to solve complex firmwide issues.
• Proficiency in at least one programming language (Python, Java, Spring Boot, .Net).
• Experience with CI/CD tools (Jenkins, GitLab, Terraform) and large-scale on-premises/cloud environments.
• Familiarity with ITIL-based processes.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service delivery.
• Execute policies to ensure operational stability and availability.
• Monitor production environments for anomalies and use observability tools.
• Escalate and communicate issues to business and technology stakeholders during incident resolution.
• Lead incident, problem, and change management for full stack systems.

Skills

Team leadership

Troubleshooting

Programming proficiency

CI/CD tools

Cloud & on-prem deployment

Observability & monitoring

ITIL processes

Stakeholder communication

Tools

CI/CD tools (Jenkins, GitLab, Terraform)

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong experience leading technologists to manage and solve complex technological issues at a firmwide level
• Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.)
• Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud