Production Supervisor — Food Safety & Quality Lead

PJ Food Service, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Papa John’s is seeking a Production Shift Supervisor to assist the Production Team Leader in managing operations, coordinating dough production and equipment, and driving productivity while adhering to SOPs.

The role emphasizes HACCP, GMPs, SSOPs, safety, training, labor cost control, inventory, and collaboration with HR and leadership to maintain quality and food safety across the facility.

Responsibilities

• Supervise all operations of dough production and sanitation to ensure product quality and consistency.
• Develop, introduce, evaluate and conduct training on departmental SSOPs.
• Maintain quality and consistency of dough through systemized checks and QA requirements.
• Supervise production team’s daily tasks, assist in conducting regular team meetings and performance reviews.
• Perform annual departmental re-training for Safety, GMPs (classroom and hands-on).
• Assist Team Leader in controlling labor cost through planning, scheduling and on-the-job training.
• Perform daily inventory counts to ensure adequate supply and assist Team Leader in ordering product.
• Complete Team Member timecard verification and sign-off through Kronos.
• Field and resolve Team Member complaints and attendance issues including supporting documentation.
• Order and maintain QCC operational supplies within budget margins.
• Assist on the floor with receiving bulk ingredients, rotating breaks and lunches, unloading trays and loading storage trailers (≈20% of the day).
• Maintain accurate and complete departmental records.
• Work with HR in interviewing and hiring of new Team Members.
• Perform duties of Production Team Leader in his/her absence.
• Serve as HACCP Coordinator — design, validation, verification, measurement, documentation, and training across all critical control points.
• Implement and maintain the GFSI FS22000 food safety standard across the facility.
• Develop and execute site-specific programs for GMPs, SSOPs, allergen control, hygienic zoning, and sanitation requirements.
• Manage HACCP and SSOP validations and verifications; ensure all documentation is current, audit-ready, and accessible.
• Own the site product risk assessment and risk management plan; enforce production suspension authority to ensure food safety continuity.
• Coordinate facility recalls and serves as the site's primary crisis management resource.
• Attend and actively participate in site leadership meetings — report food safety, quality, and corrective action status; drive continuous improvement.
• Partner with production leadership and the Regional Director to understand and reduce product returns and customer complaints; implement appropriate corrective actions with documented closure.
• Manage sanitation activities and crew (internal or external); ensure sanitation requirements are maintained in all areas of the facility.

Job description

Papa John’s is seeking a Production Shift Supervisor to assist the Production Team Leader in managing operations, coordinating dough production and equipment, and driving productivity while adhering to SOPs.

The role emphasizes HACCP, GMPs, SSOPs, safety, training, labor cost control, inventory, and collaboration with HR and leadership to maintain quality and food safety across the facility.