Production Shift Supervisor

Papa John's International; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Papa John’s International in Gilbert, AZ seeks a Production Shift Supervisor to assist the Production Team Leader. You’ll manage dough production operations, ensure SOPs and QA standards, and help improve productivity and efficiency of the crew.

You’ll conduct training on SSOPs aligned with BRC, participate in internal quality audits and annual external audits, and help control labor costs through planning and scheduling while maintaining MES records.

Qualifications

• Experience supervising production teams in a food manufacturing setting.
• Knowledge of BRC code and QA requirements.
• Ability to conduct training and maintain records.
• Proficiency with Workday for timecard verification.

Responsibilities

• Supervise dough production and sanitation operations to ensure quality.
• Develop and train on departmental SSOPs aligned with BRC.
• Maintain QA standards per BRC and support audits.
• Oversee daily team tasks, meetings, and performance reviews.
• Assist Team Leader in labor cost planning and scheduling.
• Verify timecards in Workday.

Skills

Team leadership

Production supervision

Quality assurance

SOP compliance

Training & development

Labor cost control

Tools

Workday

Job description

Job Summary

The Production Shift Supervisor is responsible for assisting the Production Team Leader in the management of operations through the effective utilization of production team members and equipment. The Production Shift Supervisor will actively work towards improving productivity and efficiency of team members, while ensuring Standard Operating Procedures are followed and reports directly to the Production Manager.

Duties and Responsibilities

• Supervise all operations of dough production and sanitation to ensure product quality and consistency.

• Develop, introduce, evaluate and conduct training on departmental SSOPs aligned with BRC code.

• Maintain quality and consistency of dough through systemized checks and balances and QA requirements per BRC code.

• Support monthly internal Quality audits and yearly external BRC audits.

• Supervise the production team’s daily tasks, assist in conducting regularly scheduled team meetings, and assist with timely performance reviews to ensure efficiency and productivity of the team.

• Perform annual departmental re-training for Safety, GMPs, Quality/BRC (classroom and hands‑on).

• Assist Team Leader in controlling labor costs through effective planning, scheduling and on‑the‑job training.

• Perform daily inventory counts to ensure an adequate supply of product is on hand and assist Team Leader in ordering product when necessary.

• Complete Team Member timecard verification and sign‑off through Workday.

• Field and resolve Team Member complaints and attendance issues including supporting documentation.

• Order and maintain QCC operational supplies within budget margins.

• Assist on the floor with receiving bulk ingredients, rotating breaks and lunches, unloading trays and loading storage trailers to aid in the production process (this would be approximately 20% of the workday).

• Maintain accurate and complete departmental records including MES inputs for Production shifts.

• Support Production Team Leader in daily pre‑shift meetings to include Safety, Quality, People, and Cost.

• Perform duties of Production Team Leader in his/her absence.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.