Production Supervisor

Livingston International; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Livingston is seeking a Production Supervisor to oversee Release Operations, schedule shifts, and manage productivity to ensure timely release and rating in line with service standards. You will work under the Production Manager to coordinate personnel, train staff, and maintain client satisfaction.

The role requires 3 years of related experience, a high school diploma or GED, and CCS certification progress for advancement. Strong analytical, communication, and interpersonal skills are essential.

Qualifications

• 3 years of related experience.
• High School/GED or equivalent required.
• CCS designation in progress or completed is required for advancement.

Responsibilities

• Supervise Release Pool staff on a day-to-day basis and coach team members.
• Ensure accurate and timely release and classification of shipments.
• Maintain strong relationships with Managers, Service Delivery, clients and carriers.
• Identify process improvements to enhance client service and operations.
• Support implementation of new regulations and continuous improvement initiatives.

Skills

Analytical skills

Interpersonal skills

Oral and written communication

Attention to policy

Education

High School/GED or equivalent

Tools

Excel

Word

Outlook

Job description

Production Supervisor

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Under the authority of the Production Manager, the Production Supervisor is responsible for coordinating all activities within a Release Operations shift, shift scheduling, and managing productivity levels to ensure accuracy and prioritize timely release and rating in accordance with LII service standards, to ensure client satisfaction.

KEY DUTIES & RESPONSIBILITIES

• - Supervise Release Pool staff on a day-to-day basis, assisting with staffing levels, and with ongoing coaching, guidance, training, and development for the members.
• - Provides staff performance appraisal statistics and assessments to the Production Manager and Managers, Service Delivery (MSD) on an as needed basis.
• - Ensures accurate and timely release and classification of all shipments in all modes of transportation for the designated shift.
• - Maintains an excellent working relationship with Managers, Service Delivery, clients, and/or carriers.
• - Facilitates the relationships between Release Operations, Client Service Teams, and other internal departments within Livingston.
• - Provides technical expertise in Customs regulations.
• - Accountable for Release Operations service levels.
• - Identifies process improvements and efficiencies by encouraging and facilitating discussions within Release Operations for opportunities to enhance client service and improve day to day operations.
• - Participates in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives.
• - Facilitates the implementation of new business for Release Operations.
• - Monitors ABI rejects, and approve holds for work queues to ensure they are corrected, and escalations are resolved as required.
• - May assist Release Operations, as necessary, to help the team meet its performance objectives.
• - Perform other related duties as assigned by management.
• - Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• - Strong analytical and problem-solving skills.
• - Good interpersonal skills to deal effectively with team members and others within the organization.
• - Excellent oral and written communication skills.
• - Knowledge of company policies/procedures, company credit policies, client data.
• - Extensive knowledge of Livingston systems and solutions.
• - Extensive knowledge of Microsoft Office applications such as Excel, Word, Outlook.
• - Knowledge of Customs regulations, policies and procedures.

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES

Leading and Developing Business Acumen and Straight Talk Inclusion and Collaboration Agility Customer First Focus Accountability

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good‑faith salary range for this position is $21.63 - 33.41 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type: Full Time

Location: TX Houston - US029