Production Specialist

Reachdesk Ltd; United States; Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Stock options

401(k) with match

Insurance (medical/dental/vision)

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Production Specialist to coordinate sourcing, ordering, and delivery of personalized swag to Reachdesk’s global client base. You’ll work with the Swag Sourcing team and Project Lead to ensure proofs, approvals and on-time delivery, learning to own the procurement process.

The ideal candidate is well-organized, independent, and thrives in a fast-paced startup environment, capable of managing multiple vendors and deadlines while delivering client satisfaction.

Qualifications

• 2+ years in the branded merchandise industry.
• Experience using CommonSKU, Hoops, MPower Promo, or similar promo software.
• Proficiency in Adobe Illustrator, Affinity Designer, or vector artwork software.
• Experience with Salesforce, HubSpot or other sales CRM platforms.
• Background creating personalized or printed hard goods and apparel.
• Strong understanding of design principles and ability to communicate these to clients.
• Ability to prioritize multiple streams of work across stakeholders.
• Excellent verbal & written communication skills.
• Comfort in a client-facing role presenting ideas and driving projects to completion.

Responsibilities

• Source swag from multiple vendors and manage proofs with clients.
• Coordinate orders and confirm pricing, shipping and decoration with POs.
• Provide regular order updates to clients to drive repeat orders.
• Obtain shipping dates from suppliers and schedule deliveries.
• Prepare shipping notices and track deliveries to clients or warehouses.
• Liaise with couriers to ensure timely delivery and customs paperwork.
• Assign tracking numbers and confirm delivery to clients.
• Manage order details and billing to ensure accuracy.
• Resolve issues with the Project Lead to meet SLAs.
• Assist with FedEx billing after delivery.

Skills

Branded merchandise experience

Client-facing communication

Project coordination

Vendor coordination

Multitasking

Tools

CommonSKU

Hoops

MPower Promo

Adobe Illustrator

Affinity Designer

Salesforce

HubSpot

Job description

Production Specialist

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About Us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.

We’re growing, and we’re currently looking for a Production Specialist to join us.

About the role

As a Production Specialist at Reachdesk, you will work directly with our Swag Sourcing team to coordinate the sourcing, ordering and delivering of personalized Swag to some of the largest businesses across the globe. You will be responsible for making sure Swag matches client expectations through getting proofs and approvals and you will be responsible for working with our manufacturers to ensure these items arrive on time. You will work directly under our Project Lead and learn how to fully own the procurement process through him. The ideal candidate is a well organized coordinator who enjoys working independently and as part of a team. You thrive in a fast-paced environment, are solutions-oriented, and have a passion for startups and growing a business in a new market.

Responsibilities

• Work directly with our Project Lead on the end to end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s 1000’s of global clients.
• Support the build and presentation of client proposals alongside the Project Lead.
• Provide regular customer updates on order process to build trust and drive repeat orders.
• Coordinate orders across multiple vendors, crosschecking against POs to ensure pricing, shipping and decoration information is correct.
• Collaborate with suppliers to create proofs, ensuring these receive client approval.
• Obtain and confirm shipping dates from suppliers.
• Fulfilling product delivery by building shipping notices, scheduling delivery dates and coordinating with our suppliers.
• Liaising with couriers to ensure timely delivery and providing customs paperwork.
• Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client.
• Mange order details and billing throughout production to ensure order accuracy.
• Problem solve directly with the Project Lead in order to meet key SLAs.
• Assist with gathering Fedex bills post delivery completion.

About You

• 2 years or more in the branded merchandise industry.
• Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product softwares.
• Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork softwares.
• Experience with Salesforce, Hubspot or other sales CRM platforms.
• Background in creating personalized or printed hard goods and apparel.
• A strong understanding of design principles and ability to communicate these to clients.
• A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
• Excellent verbal & written communication skills.
• Comfort in a client facing role presenting your ideas, driving projects to completion, and reviewing outcomes.

The Benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here:

www.reachdesk.com/candidate-privacy-policy

US Salary

$69,000—$91,000 USD