Production Specialist

Greenhouse Software, Inc.; Charlotte (NC); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Stock options

401(k) match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk seeks a Production Specialist to coordinate worldwide swag sourcing and delivery, ensuring client expectations are met through proofs and supplier collaboration. You will own procurement steps under the Project Lead, thriving in a fast-paced startup culture and a role that blends independent work with team collaboration.

The ideal candidate has 2+ years in branded merchandise, experience with promo software, and proficiency in vector artwork tools, CRM platforms, and a client-facing

Qualifications

• 2+ years in the branded merchandise industry.
• Experience with promo product software tools.
• Proficiency in vector artwork software and CRM platforms.
• Background in creating personalized or printed hard goods and apparel.
• Strong communication, prioritization, and project delivery skills.

Responsibilities

• Coordinate end-to-end swag sourcing from concepts to delivery.
• Support client proposals with the Project Lead.
• Provide regular updates to clients throughout order progress.
• Coordinate with multiple vendors and verify pricing, shipping, and decoration details.
• Create proofs with suppliers and obtain client approvals.
• Confirm shipping dates and manage delivery timelines.
• Prepare shipping notices and coordinate courier logistics.
• Share tracking information with clients and verify receipt.
• Manage order details and billing accuracy during production.
• Resolve issues with the Project Lead to meet SLAs.

Skills

Branded merchandise industry

Design principles

Client-facing collaboration

Tools

CommonSKU

Hoops

MPower Promo

Adobe Illustrator

Affinity Designer

Salesforce

HubSpot

Job description

Charlotte, North Carolina, United States

Production Specialist
Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
We’re growing, and we’re currently looking for a Production Specialist to join us.

About the role

As a Production Specialist at Reachdesk, you will work directly with our Swag Sourcing team to coordinate the sourcing, ordering and delivering of personalized Swag to some of the largest businesses across the globe. You will be responsible for making sure Swag matches client expectations through getting proofs and approvals and you will be responsible for working with our manufacturers to ensure these items arrive on time. You will work directly under our Project Lead and learn how to fully own the procurement process through him. The ideal candidate is a well organized coordinator who enjoys working independently and as part of a team. You thrive in a fast-paced environment, are solutions-oriented, and have a passion for startups and growing a business in a new market.

Responsibilities

• Work directly with our Project Lead on the end to end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s 1000's of global clients.
• Support the build and presentation of client proposals alongside the Project Lead.
• Provide regular customer updates on order process to build trust and drive repeat orders.
• Coordinate orders across multiple vendors, crosschecking against POs to ensure pricing, shipping and decoration information is correct.
• Collaborate with suppliers to create proofs, ensuring these receive client approval.
• Obtain and confirm shipping dates from suppliers.
• Fulfilling product delivery by building shipping notices, scheduling delivery dates and coordinating with our suppliers.
• Liaising with couriers to ensure timely delivery and providing customs paperwork.
• Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client.
• Mange order details and billing throughout production to ensure order accuracy.
• Problem solve directly with the Project Lead in order to meet key SLAs.
• Assist with gathering Fedex bills post delivery completion.

About You

• 2 years or more in the branded merchandise industry.
• Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product softwares.
• Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork softwares.
• Experience with Salesforce, Hubspot or other sales CRM platforms.
• Background in creating personalized or printed hard goods and apparel.
• A strong understanding of design principles and ability to communicate these to clients.
• A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
• Comfort in a client facing role presenting your ideas, driving projects to completion, and reviewing outcomes.

The Benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

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