Production Service Specialist

Matrix Basement Finishing; Arlington Heights (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Matrix Basement Finishing in Arlington Heights, IL is seeking a highly organized Production Service Coordinator to support the Production Department. This role coordinates service calls, responds to homeowner inquiries, assists with permit submissions, and handles administrative tasks with accuracy and efficiency.

You will communicate with Field Managers, technicians, and customers; track service requests, schedule appointments, and maintain permit records.

Qualifications

• Excellent verbal and written communication, including professional phone and email etiquette.
• Strong organizational and time-management abilities.
• Proven problem-solving skills and sound judgment.
• Ability to independently manage tasks, prioritize deadlines, and follow through.
• Attention to detail when processing documentation and tracking requests.
• Ability to communicate effectively with customers, internal personnel, and external agencies.
• Familiarity with Buildertrend or similar project management software.

Responsibilities

• Serve as a primary contact for homeowner service requests, warranty concerns, and production inquiries.
• Respond promptly to calls and emails and provide updates on service scheduling, progress, and resolution.
• Coordinate service appointments with Field Managers, technicians, and subcontractors.
• Assist with permit applications and track statuses with municipalities.
• Maintain accurate customer records, service logs, and permit tracking information.
• Support scheduling, documentation, and administrative responsibilities for Field Managers and Production Managers.

Skills

Communication skills

Organizational skills

Multitasking

Problem-solving

Attention to detail

Customer service

Time management

Tools

Microsoft Office

Buildertrend

Job description

Matrix Basement Finishing in Arlington Heights, IL is seeking a highly organized Production Service Coordinator to support the Production Department. This role coordinates service calls, responds to homeowner inquiries, assists with permit submissions, and handles administrative tasks with accuracy and efficiency.

You will communicate with Field Managers, technicians, and customers; track service requests, schedule appointments, and maintain permit records.