Production Service & Permits Coordinator

Matrix-Basement-Finishing; Arlington Heights (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Matrix Basement Finishing is seeking a Production Service Coordinator to support the Production Department with service-call coordination, customer inquiries, permit submissions, and related administrative tasks. The role requires proactive communication, meticulous record-keeping, and ownership of tasks from start to finish.

The ideal candidate will manage multiple priorities, maintain professional customer interactions, and collaborate with Field Managers and leadership to ensure timely

Qualifications

• Excellent verbal and written communication with professional phone and email etiquette.
• Strong organizational, multitasking and time-management abilities.
• Proven problem-solving skills and sound judgment.
• Independent task management, prioritization and follow-through.
• Attention to detail in processing documentation.

Responsibilities

• Serve as primary contact for homeowner service requests and inquiries.
• Respond to calls and emails promptly and professionally.
• Coordinate service appointments with Field Managers, technicians, and subcontractors.
• Monitor open service tickets and ensure follow-up to completion.
• Prepare and submit permits; track statuses and follow-ups.

Skills

Organizational skills

Detail oriented

Customer service

Communication

Multitasking

Problem solving

Phone etiquette

Tools

Buildertrend

Microsoft Office

Job description

Matrix Basement Finishing is seeking a Production Service Coordinator to support the Production Department with service-call coordination, customer inquiries, permit submissions, and related administrative tasks. The role requires proactive communication, meticulous record-keeping, and ownership of tasks from start to finish.

The ideal candidate will manage multiple priorities, maintain professional customer interactions, and collaborate with Field Managers and leadership to ensure timely