Production Reliability & Incident Response Specialist

ClarityPay Program Services, LLC; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A fintech company in New York is seeking a Production Support & Issue Management Specialist to enhance system stability and reliability. The role involves real-time monitoring, incident response, and compliance documentation. Preferred candidates will have 4-6 years of experience in production support within fintech, payments, or SaaS, with strong troubleshooting and analytical skills. Join the team to drive operational excellence and support cross-functional coordination in a fast-paced environment.

Qualifications

• 4–6 years of experience in production support or technical operations.
• Experience in fintech, payments, lending, or SaaS environments.
• Ability to manage high-pressure situations effectively.

Responsibilities

• Monitor live production systems and investigate issues.
• Lead incident response calls and track incident timelines.
• Document incidents and support compliance reporting.

Skills

Production support

Incident management

Analytical skills

Strong communication

Troubleshooting

Tools

Datadog

Splunk

CloudWatch

New Relic

PagerDuty

Job description

A fintech company in New York is seeking a Production Support & Issue Management Specialist to enhance system stability and reliability. The role involves real-time monitoring, incident response, and compliance documentation. Preferred candidates will have 4-6 years of experience in production support within fintech, payments, or SaaS, with strong troubleshooting and analytical skills. Join the team to drive operational excellence and support cross-functional coordination in a fast-paced environment.