Production Partner

Benchmark Mortgage (NMLS #2143); Johnson City (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term and long-term disability

401(k) and Roth 401(k) with company-m匹

Job summary

Benchmark Mortgage (NMLS #2143) in Johnson City, TN seeks a Production Partner to maintain relationships with clients referred by Loan Officers, educate applicants on mortgage options, and help negotiate loan terms.

You will analyze applications, gather documents, provide disclosures, and coordinate with processors while delivering strong customer service in a fast-paced environment.

Qualifications

• One to two years loan processing required; loan origination experience preferred.
• Licensed in market area and registered nationally in NMLS.
• Professional certifications (CMB, CMC, CMPS) preferred.

Responsibilities

• Build and maintain relationships with clients sourced from Loan Officers and educate on mortgage options.
• Analyze mortgage applications to determine best programs for consumers.
• Gather required data and provide initial disclosures to applicants.
• Educate consumers on qualified programs including benefits and risks.
• Provide initial documents and disclosures to the loan processor.
• Adapt to market changes and maintain compliance with regulations.

Skills

Strong communication

Customer service

Attention to detail

Prioritize & multitask

Mortgage products knowledge

Credit reports & DTI

Market changes adaptation

Mortgage loan process knowledge

Education

High school diploma or equivalent

NMLS license in market area

Some college preferred

Certifications (CMB/CMC/CMPS) preferred

Job description

Position Overview

Relationships are the backbone of Benchmark’s success. The Production Partner will maintain relationships with clients brought into Benchmark and is responsible for communicating, educating, and negotiating offers and terms of a residential mortgage loan.

Ideal candidates for this position have a strong service‑oriented mindset, excellent communication skills, and proven knowledge of mortgage lending compliance and regulatory requirements.

Essential Functions of the Role

• Build and maintain relationships with individuals sourced from the Loan Officer in addition to providing education on mortgage options.
• Analyze mortgage applications and determine the programs best meeting the needs of the consumer.
• Gather required application data and provide initial documents and disclosures to the applicant.
• Communicate and educate the consumer on qualified programs including benefits and risks.
• Provide all applicable initial documents and disclosures to the loan processor.
• Other duties as assigned.

Classification: Non‑Exempt

Essential Knowledge/Skills/Abilities

• Strong communication skills
• Customer service oriented
• High attention to detail
• Proven ability to prioritize and multi‑task
• Knowledge of various loan products (FHA, VA, conventional, etc.)
• General knowledge of credit reports and debt‑to‑income ratios
• Ability to adapt to market changes
• Knowledge of the mortgage loan process

Experience Requirements

• One to two years loan processing required; loan origination experience preferred.

Education / Licensing Requirements

• High school diploma or equivalent required. Some college preferred.
• Licensed in market area and registered nationally in NMLS.
• Professional certifications (CMB, CMC, CMPS) preferred.

Working Conditions

• Fast‑paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 10 lbs. occasionally.
• Minimal travel >5%.

Benefits

• Medical, dental, and vision insurance
• Short‑term and long‑term disability
• 401(k) and Roth 401(k) plans and Company match
• Company‑provided life insurance
• 8 paid holidays
• AND MORE!