Production Operations Manager - (On-Site)

Broadridge Financial Solutions; Coppell (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Broadridge Financial Solutions in Coppell, TX seeks a Manager of Production Operations to oversee printing in a production environment. You will manage Operations Supervisors across shifts, drive KPIs, and ensure client and associate satisfaction.

The role emphasizes operational excellence, budgeting, staffing, and implementing best practices in a fast-paced setting. On-site position with strong leadership responsibilities.

Qualifications

• 3+ years in a supervisory or leadership role in a production/operations setting (preferred).

Responsibilities

• Oversee all aspects of printing in a production operations environment.

Skills

Leadership

People management

Critical thinking

Problem solving

Attention to detail

Budget management

Capacity planning

Flexibility

Communication

Organization

Travel

Education

Associate or bachelor’s degree (Business Management, or a related field) preferred, or equivalent experience

Tools

Microsoft Excel

MS Office

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Manager of Production Operations to join our established and dynamic team in Coppell, TX. In this role, you will oversee all aspects of printing in a production operations environment. You will manage Operations Supervisors across multiple shifts, ensuring productivity, quality, and client and associate satisfaction. The Manager of Production of Operations plays a critical role in translating strategic vision into day-to-day execution, driving operational excellence, and fostering a teamwork culture that puts clients and associates at the forefront. This is an on-site role that will be assigned to a Broadridge location where you will perform the majority of your work.

Do you have experience managing people leaders and fostering a strong teamwork culture? Do you possess strong critical thinking and creative problem-solving skills, with a high attention to detail? If so, we'd love to hear from you!

Responsibilities

• Manage departmental expenses (commodities, labor, discretionary spending, etc.), preparing business cases as required for capital expenditures
• Establish, communicate, and revise departmental and individual KPIs
• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback
• Responsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriately
• Maintain current knowledge of high-speed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industry
• Develop solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments (including their capabilities, limitations, capacities, etc.)
• Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirements
• Provides staff with performance feedback on a regular basis, ensuring that all performance is thoroughly and accurately documented
• Effectively deals with personnel related issues, ensuring that all assigned staff are effectively managed, motivating staff to create a highly engaging workforce
• Ensure that multiple backups are available to support each function with Client Mail Insertion and Manual Distribution

Qualifications

• Associate or bachelor’s degree (Business Management, or a related field) preferred, or equivalent experience
• 2-5 years of experience managing people leaders in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience preferred
• Strong critical thinking skills with the ability to think on your feet; creative problem-solving skills and high attention to detail, making sure output is up to our clients' high quality standards
• Experience with capacity planning and budget management
• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays
• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environment
• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams
• Excellent verbal and written communication skills: effectively communicating with vendors, staff, and management at all seniority levels
• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.
• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.
• Must be able to travel occasionally to attend trade shows, or internal/external site visits

The work hours are Mid Shift: Monday - Friday 12:00 PM - 8:00 PM, with some flexibility required during training and peak times.

The salary range for this position is $70,000 - $75,000 annual base, with a shift differential. Eligible for annual bonus.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.

Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

Broadridge is committed to creating an engaging workplace for the most talented associates in the industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset.

Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events.

To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery.

Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.