Production Operations Manager

Broadridge; Coppell (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Broadridge in Coppell, TX is seeking a Manager of Production Operations to oversee print production, manage supervisors across shifts, and drive operational excellence. The role requires leading teams, maintaining KPI performance, and ensuring quality and client satisfaction.

The position is on-site with standard mid-shift hours and occasional non-standard hours during peak periods. A Bachelor’s in Business or related field is preferred, plus 2–5 years of leadership experience in production or

Qualifications

• Associate or bachelor’s degree preferred, or equivalent experience.
• 2-5 years of experience managing people leaders in a high-paced environment, with 1-2 years of print/mail or production experience preferred.
• Strong critical thinking with attention to detail and problem solving.
• Experience with capacity planning and budget management.
• Flexibility for non-standard hours during peak production periods, including weekends/holidays.
• Leadership presence and initiative to drive progress in a fast-changing environment.
• Proven track record of achieving KPIs and operational excellence.
• Excellent verbal and written communication, ability to liaise with vendors and management.

Responsibilities

• Manage departmental expenses and prepare business cases for capital expenditures.
• Establish, communicate, and revise departmental and individual KPIs.
• Provide performance feedback and guide talent development of direct reports.
• Maximize Client Mail equipment utilization and priority of work.
• Maintain knowledge of high-speed insertion and related technologies.
• Develop technical knowledge of all Client Mail equipment and cross-department functions.
• Ensure compliance with USPS regulations and postal requirements.
• Provide regular staff performance documentation and feedback.
• Address personnel issues and maintain a highly engaging workforce.
• Ensure backups are available for Client Mail Insertion and Manual Distribution.

Skills

People management

Critical thinking

Budget management

Leadership

Excel (Pivot tables)

Communication skills

Travel willingness

Education

Associate or Bachelor's degree in Business Management or related field

Tools

MS Office

Job description

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Manager of Production Operations to join our established and dynamic team in Coppell, TX. In this role, you will oversee all aspects of printing in a production operations environment. You will manage Operations Supervisors across multiple shifts, ensuring productivity, quality, and client and associate satisfaction. The Manger of Production of Operations plays a critical role in translating strategic vision into day-to-day execution, driving operational excellence, and fostering a teamwork culture that puts clients and associates at the forefront.

This is an on-site role that will be assigned to a Broadridge location where you will perform the majority of your work.

Do you have experience managing people leaders and fostering a strong teamwork culture? Do you possess strong critical thinking and creative problem-solving skills, with a high attention to detail? If so, we’d love to hear from you!

Responsibilities

• Manage departmental expenses (commodities, labor, discretionary spending, etc.), preparing business cases as required for capital expenditures
• Establish, communicate, and revise departmental and individual KPIs
• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback
• Responsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriately
• Maintain current knowledge of high-speed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industry
• Develop solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments (including their capabilities, limitations, capacities, etc.)
• Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirements
• Provides staff with performance feedback on a regular basis, ensuring that all performance is thoroughly and accurately documented
• Effectively deals with personnel related issues, ensuring that all assigned staff are effectively managed, motivating staff to create a highly engaging workforce
• Ensure that multiple backups are available to support each function with Client Mail Insertion and Manual Distribution
  

Qualifications

• Associate or bachelor’s degree (Business Management, or a related field) preferred, or equivalent experience
• 2-5 years of experience managing people leaders in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience preferred
• Strong critical thinking skills with the ability to think on your feet; creative problem-solving skills and high attention to detail, making sure output is up to our clients’ high quality standards
• Experience with capacity planning and budget management
• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays
• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environment
• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams
• Excellent verbal and written communication skills: effectively communicating with vendors, staff, and management at all seniority levels
• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.
• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.
• Must be able to travel occasionally to attend trade shows, or internal/external site visits
  

The work hours are expected to be Mid Shift: Monday - Friday 12:00 PM - 8:00 PM, with some flexibility required during training and peak times.

The salary range for this position is $70,000 - $75,000 annual base, with a shift differential. Eligible for annual bonus. Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC “Know Your Rights” poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].