Production Manager (Loan Partner)

Direct Mortgage Loans, LLC; Gilbert (AZ); On-site; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health, Dental & Vision benefits

Life Insurance

Long & Short-term Disability

Bonus per file

Job summary

Direct Mortgage Loans, LLC is seeking a detail-oriented Production Manager in Gilbert, Arizona, to manage loan files and support Loan Originators. The role requires a strong understanding of the mortgage loan process, excellent communication, and 3+ years of relevant experience. Compensation includes $17.31 per hour plus a $550 per file bonus, with additional health and dental benefits. This is an excellent opportunity for someone organized and proactive in a fast-paced environment.

Qualifications

• 3+ years of mortgage, lending, or related administrative experience.
• Experience specifically in the processing field.
• Prior mortgage processing experience required.

Responsibilities

• Prepare and review loan applications and manage documentation.
• Run loan scenarios, assist with pre-approvals, and track third-party services.
• Ensure accuracy of all file data and handle inquiries from clients.

Skills

Attention to detail

Proactive mindset

Communication skills

Customer service

Understanding of mortgage loan process

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Encompass or similar systems

Job description

We are seeking a detail-oriented and proactive Production Manager to support Loan Originators throughout the loan lifecycle. This role is responsible for managing loan files from application through submission, ensuring accuracy, compliance, and a smooth borrower experience. The ideal candidate is highly organized, communicative, and experienced in mortgage operations.

Key Responsibilities

• Prepares and reviews loan applications. Maintains, organizes, files, records, and manages all documentation related to mortgage applications, real estate collateral, and insurance policies.

• Run loan scenarios, AUS, and assist with pre-approvals

• Handles inquiries and document requests from clients, realtors, and colleagues.

• Order and track third-party services (appraisals, title, verifications, transcripts, etc.)

• Ensure accuracy of all file data, including income, assets, and insurance documentation

• Alerts underwriter, LO, clients or other staff of any missing records, documents, or other irregularities in the mortgage application process.

• Reviews 1003 to update from services ordered.

• Review MI & re-run AUS following review for Underwriting.

• Follow up on outstanding items for submission.

• Prepare file for re-submission for CTC.

• Milestone comments.

• Accountable for turn times and file completion for closing.

• Performs other duties as assigned.

Qualifications

• Strong attention to detail and ability to manage multiple priorities

• Proactive, solution-oriented mindset

• Excellent communication and customer service skills

• Solid understanding of the mortgage loan process

• Experience with Encompass or similar systems preferred

Education & Experience

• High school diploma or equivalent required; Associate’s degree preferred

• 3+ years of mortgage, lending, or related administrative experience, specifically in the processing field

• Prior mortgage processing experience required

Work Environment

• Prolonged periods of sitting and working on a computer

Compensation & Benefits

• $17.31 per hour plus $550 per file bonus

• Health, Dental & Vision benefits available, along with supplementary benefits such as Life Insurance, Long & Short-term Disability and more!

Why Join Us?

Join a collaborative team where your work directly impacts the success of each loan and the overall client experience. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys keeping things organized and moving forward.