Production Manager (Loan Partner)

Direct Mortgage Loans; Gilbert (AZ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life Insurance

Short-term Disability

Job summary

Direct Mortgage Loans in Gilbert, Arizona is seeking a detail-oriented Production Manager to support Loan Originators throughout the loan lifecycle. This role involves managing loan applications and ensuring compliance while providing excellent customer service. The ideal candidate will have 3+ years of mortgage processing experience and strong organization skills. Compensation includes $17.31 per hour plus bonuses, with health and dental benefits available. Join us to make a direct impact on client success in a collaborative team environment.

Qualifications

• 3+ years of mortgage, lending, or related administrative experience, specifically in the processing field.
• Prior mortgage processing experience required.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Prepares and reviews loan applications and manages documentation.
• Handles inquiries and document requests from clients and colleagues.
• Ensure accuracy of all file data, including income and insurance documentation.

Skills

Attention to detail

Communication skills

Customer service skills

Proactive mindset

Problem-solving

Education

High school diploma or equivalent

Associate's degree

Tools

Encompass or similar systems

Job description

We are seeking a detail-oriented and proactive Production Manager to support Loan Originators throughout the loan lifecycle. This role is responsible for managing loan files from application through submission, ensuring accuracy, compliance, and a smooth borrower experience. The ideal candidate is highly organized, communicative, and experienced in mortgage operations.

Key Responsibilities

• Prepares and reviews loan applications. Maintains, organizes, files, records, and manages all documentation related to mortgage applications, real estate collateral, and insurance policies.
• Run loan scenarios, AUS, and assist with pre-approvals.
• Handles inquiries and document requests from clients, realtors, and colleagues.
• Order and track third-party services (appraisals, title, verifications, transcripts, etc.).
• Ensure accuracy of all file data, including income, assets, and insurance documentation.
• Alerts underwriter, LO, clients or other staff of any missing records, documents, or other irregularities in the mortgage application process.
• Reviews 1003 to update from services ordered.
• Review MI re-run AUS following review for Underwriting.
• Follow up on outstanding items for submission.
• Prepare file for re-submission for CTC.
• Milestone comments.
• Accountable for turn times and file completion for closing.
• Performs other duties as assigned.

Qualifications

• Strong attention to detail and ability to manage multiple priorities.
• Proactive, solution-oriented mindset.
• Excellent communication and customer service skills.
• Solid understanding of the mortgage loan process.
• Experience with Encompass or similar systems preferred.

Education and Experience

• High school diploma or equivalent required; Associate’s degree preferred.
• 3+ years of mortgage, lending, or related administrative experience, specifically in the processing field.
• Prior mortgage processing experience required.

Work Environment

• Prolonged periods of sitting and working on a computer.

Compensation and Benefits

• $17.31 per hour plus $550 per file bonus.
• Health, Dental, Vision benefits available, along with supplementary benefits such as Life Insurance, Long Short-term Disability and more.

Why Join Us?

Join a collaborative team where your work directly impacts the success of each loan and the overall client experience. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys keeping things organized and moving forward.