Production Coordinator

Floor Coverings International; Easton (Northampton County); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Bonus and incentives

Paid training provided

Computer and App based work line

Company card

Retirement plan with match

Job summary

Floor Coverings International in the Lehigh Valley seeks a Production Coordinator to oversee multiple installation projects, ensuring quality and profitability. You will coordinate orders, schedules, and communications between sales, customers, and installers, delivering an exceptional home-flooring experience.

The role requires strong organizational skills, leadership in managing installers, and a customer-centric approach to ensure on-time, on-budget project completion with final payment

Qualifications

• Flooring installation preferred.
• Experience ordering product accurately.
• Communicate professionally with customers.
• Leadership to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Oversee jobs across multiple sites with organization.

Responsibilities

• Meet with sales staff weekly to discuss sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule jobs to meet customer and installer availability.
• Provide ongoing installation updates to customers on start dates and work scope.
• Communicate job progress daily.
• Obtain written changes to contracted work when needed.
• Confirm scope and compensation with installers before start.
• Ensure delivery aligns with sales commitments.
• Walk customers through the completed job and collect final payment.
• Resolve simple repairs and manage profitability.
• Complete job costing reports within 24 hours after installation.
• Find installers offering better value and experience.
• Resolve conflicts promptly and maintain showroom/office presentation.
• Be available for Home Shows and training seminars.
• Attend at least one training per year and continue flooring education.
• Attend weekly meetings with Franchise Owner and update daily job status.
• Work weekly/monthly to hit installation and sales goals.

Skills

Flooring installation

Product ordering

Customer communication

Leadership & conflict management

Independent work

Multisite organization

Job description

Join a locally-owned flooring business with a 5-star rating located in the Lehigh Valley! Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. This customer focused, simple process has lead to a growing business looking for hard-working, service-minded individual who want to be part of a fast-paced team.

The Floor Coverings International Production Coordinator is responsible for overseeing the installation of multiple jobs to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently, profitably, and to the customer's expectation.

Benefits

• Free uniforms
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Job Details & Perks

• Bonus and incentives
• Paid training provided
• Computer and App based work line
• Company card
• Retirement plan with match

Key Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Abilty to resolve simple repairs
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner's discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Update daily log with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International's core values and mission.

Qualifications

• Flooring installation preferred.
• Previous experience ordering product accurately.
• Communicate professionally with customers.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Problem solve issues as they arise to meet customer expectations.
• Able to make reasonable decisions.
• Portrays a professional image.
• Oversee jobs to a 5 star Review

Compensation: $52,000.00 - $60,900.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.