Account Manager- Commercial Grounds Maintenance - Triangle Region

Bland Landscaping Company; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bland Landscaping Company is seeking an Account Manager for Commercial Grounds Management in Durham, NC. You will serve as the primary liaison between clients and Bland Landscaping, driving retention and growth through proactive site management and strategic upgrades.

The role requires strong relationship skills, field autonomy, and the ability to present ROI-focused proposals to HOA boards and commercial asset managers.

Qualifications

• Minimum: 2-year college degree with 2+ years of experience in retail, customer service, outside sales, landscaping, property management, or a related field; OR an equivalent combination of education and field experience.
• Preferred: 4-year degree in Horticulture, Agronomy, Landscape Architecture, or Business.
• Ability to work outdoors in all weather conditions and navigate diverse terrain during site walks.

Responsibilities

• Lead consultant for a dedicated book of business, fostering long-term relationships with high-touch communication.
• Perform site audits and quality assurance to ensure contract standards are met or exceeded.
• Tailor communication to client personas and prepare ROI-focused reports for decision makers.
• Identify opportunities for site improvements and prepare proposals for enhancements and ancillary services.
• Translate client expectations into actionable work orders for Production Staff and Crew Leaders.

Skills

High EQ

Account management

Sales skills

Education

2-year college degree + 2+ years experience

4-year degree in Horticulture, Agronomy, Landscape Architecture, or Business

Job description

Job Title: Commercial Grounds Maintenance (CGM) Account Manager

Contact: Reina Medina - [e-mail]

Role Overview

The Account Manager (AM) serves as the primary bridge between Bland Landscaping
(Company) and our most valued assets: our clients. You are not just a point of contact; you are a
Trusted Advisor and Asset Steward. Your mission is twofold: (1) ensuring the flawless
execution of existing maintenance contracts through proactive site management and (2) driving
strategic growth by identifying and selling property enhancements that increase the value and
beauty of our clients’ landscapes.

The ideal AM is a disciplined self-starter who thrives on the autonomy of the field. You must
possess the "High EQ" necessary to navigate various client personalities—from volunteer HOA
boards to sophisticated commercial asset managers—ensuring that Bland Landscaping remains
their first and only choice for grounds management.

Core Responsibilities

Client Relationship Management & Retention

• Strategic Partnership: Act as the lead consultant for a dedicated book of business,
  fostering long-term relationships through consistent, "high-touch" communication.
• Site Audits & Quality Assurance: Perform regular, documented site walks and
  audits to ensure maintenance standards meet (and exceed) contract specifications.
• Adaptive Communication: Tailor communication styles to match client personas—
  providing formal presentations for HOA boards, succinct ROI-focused reports for
  commercial PMs, and deep technical data for high-touch buyers.
• Conflict Resolution: Proactively identify and resolve client concerns before they
  escalate, maintaining a high retention rate across the portfolio.

Strategic Sales & Portfolio Growth

• Enhancement Identification: Proactively identify opportunities for site
  improvements (e.g., drainage solutions, seasonal color, turf renovation, or plant
  transitions).
• Proposal Development: Utilize the BOSS quoting system to generate
  professional, accurate, and timely proposals for enhancements, aquatics, and
  ancillary services.
• Consultative Selling: Meet monthly and annual sales goals by educating clients on
  the long-term benefits of property upgrades and landscape stewardship.
• Collaboration: Work closely with the design and estimating teams to bring complex,
  high-value enhancement projects from concept to contract.

Production Liaison & Operations

• Operational Clarity: Translate client expectations into clear, actionable work orders
  for Production Staff and Crew Leaders to ensure "right-the-first-time" execution.
• Cross-Functional Teamwork: Coordinate with Branch Managers and production
  teams on scheduling, seasonal labor needs, and specialized service windows.
• Safety & Stewardship: Maintain a safe working environment by adhering to all
  company safety protocols and ensuring company vehicles and equipment are handled professionally.
• Winter Operations: Lead and support snow removal and emergency weather
  response efforts during winter months.

Horticultural Stewardship & Technical Expertise

• Subject Matter Expertise: Maintain, or obtain if not already held, a high level of
  knowledge regarding local horticultural practices, pest management, and irrigation
  efficiency.
• Educational Leadership: Educate clients on proper horticultural standards,
  advocating for practices that ensure the long-term health and sustainability of their
  landscape.
• Industry Compliance: Stay current on green industry trends, emerging
  technologies, and local regulatory changes

Professional Requirements & Certifications

Education & Experience

• Minimum: 2-year college degree with 2+ years of experience in retail, customer
  service, outside sales, landscaping, property management, or a related field; OR an
  equivalent combination of education and field experience.
• Preferred: 4-year degree in Horticulture, Agronomy, Landscape Architecture, or
  Business.

Physical & Environmental Requirements

• Ability to work outdoors in all weather conditions and navigate diverse terrain during
  site walks.
• Ability to lift up to 50 pounds on a routine basis and perform physical tasks (bending,
  stooping) as required for site inspections.
• Comfortable working in environments with common allergens and environmental
  risks (pollen, bees, thorns, etc.).

Licensing & Technical Advancement

• Driver’s License: Must possess and maintain a valid Driver’s License issued from
  the State where Company conducts business with a clean driving record.
• Required Path to Mastery: If not already held, the candidate must be willing and
  able to obtain the following within the first year of employment:
  
  • o Pesticide Applicator’s License issued from the State where Company
    conducts business
  • o Certified Landscape Technician (CLT) Certification
  • o Completion of Bland Internal Foreman/Management Modules

_______________________________________________________________

Disclaimer

The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal responsibilities from time to
time, as needed.

Account Manager - Commercial Grounds Management

I have read the job description for which I have applied for and I am capable of
performing all of the above. If I need special accommodations for a disability, or if I
have any allergies, I will notify my supervisor.

Signature: Date:

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Employment at Bland Landscaping Company Inc. is “at will” and may be terminated at
any time by either party with or without reason. This job description in no way creates an