Production Manager

MANUAL; Wallingford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Gym & wellness benefit with Wellhub

Cycle to work scheme

Electric car scheme

25 days holidays and generous parental

flexible working policies

Job summary

Voy (formerly MANUAL) is seeking a Production Manager to oversee weekend pharmacy production, ensuring accurate dispensing and timely dispatch, reporting to the Senior Operations Manager and the Superintendent Pharmacist.

This role suits a strong leader in a fast-paced setting, committed to patient care, quality and continuous improvement, with weekend work Wednesday to Sunday 8am-4pm.

Qualifications

• Proven experience in a supervisory or management role within a lean operational environment.

Responsibilities

• Directly supervise and lead the pharmacy production team during weekend shifts, fostering a positive and productive work environment.
• Monitor OTIF and respond quickly to ensure targets are met on a day-by-day basis, escalating concerns as needed.
• Plan, organize, and monitor the dispensing workflow to maximise efficiency and accuracy of prescriptions.
• Implement and enforce quality control procedures to minimise errors and ensure patient safety.

Skills

Leadership

Pharmacy operations

Lean methodologies

Data literacy

Job description

We are looking to hire a production manager to ensure effective management of all pharmacy production operations, particularly during the weekend. You will have responsibility for managing the day-to-day of the pharmacy team and ensuring the timely and correct dispatch of products, reporting to the Senior Operations Manager and the Superintendent Pharmacist.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage exceptional patient care with world class dispensing services in order to promote accuracy, quality, and patient delight. If you are a strong leader, with a can do attitude, and strong problem solving skills, this role is for you!

Working hours for this role are from Wednesday - Sunday, 8am-4pm

What You'll Be Doing

• Leadership & Supervision: Directly supervise and lead the pharmacy production team during weekend shifts, fostering a positive and productive work environment.
• OTIF: This is the north star metric for you to engage with. The Production Manager should have their finger directly on the pulse of the operation and react instantly to ensure OTIF is met on a day by day basis - escalating any concerns or where support is needed to the Senior Operations Manager Immediately.
• Workflow Optimisation: Plan, organise, and monitor the dispensing workflow to ensure maximum efficiency, accuracy, and timely completion of prescriptions.
• Quality Control: Implement and enforce robust quality control procedures to minimise errors and ensure adherence to all dispensing protocols and patient safety standards.
• Resource Allocation: Effectively allocate staff, equipment, and materials to meet dispensing demands and manage fluctuating workloads.
• Problem Solving: Proactively identify and resolve operational issues, bottlenecks, and staffing challenges that arise during weekend shifts.
• Compliance: Support the Responsible Pharmacist in ensuring strict adherence to GPhC standards, company SOPs, relevant health and safety regulations, and data protection guidelines (e.g., GDPR).
• Reporting: Provide regular reports on weekend production metrics, challenges, and achievements to the Senior Operations Manager.
• Staff Training & Development: Assist the Learning and Development Lead in the training and ongoing development of pharmacy production staff, including new hires, ensuring they are proficient in their roles and understand best practices.
• Inventory Management: Support efficient inventory control, including ordering, receiving, and managing stock levels of pharmaceuticals and supplies to prevent shortages and minimize waste.
• Ad-hoc Duties: Undertake other duties as assigned by the Senior Operations Manager or Superintendent Pharmacist to support the overall functioning of the pharmacy.

What we need from you

• Proven experience in a supervisory or management role within a lean operational environment.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate a team in a fast-paced environment.
• Proficient in using data and general IT skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Commitment to quality, accuracy, and patient safety.
• Flexibility to work predominantly weekend hours and provide weekday support.
• Highly organised with excellent attention to detail.
• Resilient and able to work effectively under pressure.
• A team player with a collaborative approach.
• Proactive and results-oriented.
• Committed to continuous professional development.

Desirable

• Experience with lean manufacturing or similar continuous improvement methodologies.
• Knowledge of health and safety legislation specific to pharmacy environments.

What We Offer

• Private medical insurance
• Gym & wellness benefit with Wellhub
• Cycle to work scheme
• Electric car scheme
• 25 days holidays and generous parental leave & flexible working policies
• Join in the early stages of one of the most promising scale-ups in the healthcare space

Healthcare is broken. We're fixing it - and we need your help.

Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way.

In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way).

Ready to join us and change how healthcare feels for millions of people?