Production Manager

The Birner Group, Renewal By Andersen; Mechanicsburg (Cumberland County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO

Employee discounts

Job summary

Renewal by Andersen is seeking a Production Manager to lead installation and warehouse operations, ensuring quality, safety, and efficiency from start to finish.

You will manage joint field and office activities, develop teams, and drive customer satisfaction while maintaining strong performance metrics across projects.

Qualifications

• Experience in window/door installation or general construction.
• Strong organizational, leadership, and communication skills.
• Ability to work effectively in both field and office environments.
• Proven ability to manage multiple priorities and adapt to changing demands.

Responsibilities

• Lead, coach, and support installation teams to deliver top-tier service and craftsmanship.
• Coordinate job preparation, including paperwork, materials, and product readiness.
• Interview, hire, train, and onboard new installation and service team members.
• Resolve customer concerns and manage escalations as needed.
• Collaborate with Sales, Service, and Internal Operations to ensure seamless project execution.
• Conduct field visits to inspect work quality and support installers and service technicians.

Skills

Leadership

Communication

Project management

Multitasking

Travel readiness

Job description

Production Manager – Lead the Way in Window Installation Excellence

At Renewal by Andersen, we don’t just replace windows—we transform homes and lives. As the nation’s largest window replacement company, our success is built on 120+ years of innovation, craftsmanship, and customer care.

We are seeking a detail-oriented, motivated Production Manager to lead our installation and warehouse operations. This role is critical to delivering high-quality installations, maintaining safety and efficiency standards, and ensuring an exceptional customer experience from start to finish.

In this role, you will serve as the primary leader for our Installation and Warehouse teams, reporting directly to the Field Operations Manager. You will play a key role in overseeing the full project lifecycle—from post-sale coordination through final accounting—while driving performance, accountability, and continuous improvement.

A strong focus on customer satisfaction will be essential. You’ll coach your teams to maintain an NPS of 85% or higher, analyze Medallia feedback, and proactively address opportunities for improvement. You’ll also be hands‑on with interviewing, onboarding, and training new installers and service personnel.

If you thrive on problem‑solving, you’ll feel right at home—this role includes working directly with homeowners to resolve concerns and manage escalations with professionalism, empathy, and confidence.

What You’ll Be Doing:

• Lead, coach, and support installation teams to deliver top-tier service and craftsmanship
• Coordinate job preparation, including paperwork, materials, and product readiness
• Interview, hire, train, and onboard new installation and service team members
• Resolve customer concerns and manage escalations as needed
• Collaborate with Sales, Service, and Internal Operations to ensure seamless project execution
• Conduct field visits to inspect work quality and support installers and service technicians

What We’re Looking For:

• Experience in window and door installation or general construction (preferred)
• Strong organizational, leadership, and communication skills
• Ability to work effectively both in the field and in an office environment
• Proven ability to manage multiple priorities and adapt to changing demands
• Team-oriented, hands‑on leadership style
• Valid driver’s license and ability to travel to job sites as needed

Why Join Renewal by Andersen:

• Competitive base salary with monthly performance-based bonuses
• Comprehensive health benefits (medical, dental, vision, life)
• Financial wellness offerings, including HSA contributions and 401(k)
• Paid holidays and PTO to recharge and reset
• Employee discounts on our premium window and door products

Our culture is built on accountability, collaboration, excellence, integrity, and trust. We take pride in our work—and we enjoy doing it together.

If you’re ready to lead a team passionate about quality craftsmanship, customer satisfaction, and continuous improvement, we’d love to meet you.

Join Renewal by Andersen and help redefine window installation—one home at a time.