Production Mail Operator I (Onsite)

Excellus BCBS; City of Rochester (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

Excellus BCBS in Rochester, NY seeks a Production Mail Operator to support production operations onsite at Court St. In this role you will operate high‑speed mail equipment, perform insertion and sorting tasks, and ensure accurate metering and documentation.

Shifts may include day, evening, overnight, and weekend coverage with advance notice of changes. Under supervision, you will handle fulfillment duties, manage inventory, and collaborate with management to uphold privacy and quality standards

Qualifications

• High school diploma or GED required; background in mailing is helpful.
• Ability to prioritize assignments and work independently.
• Strong organizational skills and attention to detail.
• Knowledge of production mail software and equipment is a plus.

Responsibilities

• Operate high‑speed mail insertion equipment and verify envelopes are metered accurately.
• Perform manual and automated insertion per procedures and tickets.
• Sort, bundle, and stage mail for delivery; support presort and fulfillment tasks.
• Monitor inventory and report equipment issues; assist with deliveries as needed.
• Maintain accuracy in paperwork, documentation, and quality controls.

Skills

Manual dexterity

Prioritization

Independent work

Organizational skills

Education

High school diploma or GED

Tools

DFWorks

Insite

Avanti Slingshot

HP PrintPlus Messenger

BCC Mail Manager

Job description

Job Description:

This position is onsite/in-person at our Court St. office in Rochester, NY.

Schedule: Monday - Friday 10:30AM - 7PM

Summary:

Under general supervision of department management, the Production Mail Operator may support one or more areas of Production Operations. Assignments are determined based on need; shifts may include day, evening and/or overnight hours, with some including weekend coverage.

NOTE: Incumbent will be notified 3 days ahead of any shift assignment adjustment.

Essential Accountabilities:

All Levels

• Specific work activities are assigned daily based on work volumes and department needs.
• Observes safety and housekeeping standards in work area. Maintains appropriate files, records, and equipment manuals.
• Informs supervisor of equipment issues.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level I

• Operates high-speed mail insertion equipment for small and large jobs.
• Performs duties of automated and manual insertion per documented procedures in priority order in accordance with job requests or job tickets, to include the operation of the direct mail metering equipment.
• Performs machine set up including postage rates to ensure envelopes are metered accurately for all qualified mail. Hand stuffs mail pieces that are rejected due to jams, collation errors, etc.
• Runs barcode sorter with minimal support including loading mail, sweeping bins, tagging and sleeving trays for delivery to post office.
• Performs duties for presort mail preparation to include manual assembly, bundling, sacking, puts into tray, palletizes and operates automated letter sorter and flat sorting equipment; generates required documentation, electronically submits files to the Post Office and stages completed material for delivery to the Post Office.
• Performs fulfillment duties; processes incoming orders (pick and pack), packages and ships accordingly.
• Operates automated pallet wrapper without assistance.
• Monitors and manages inventory of mailing supplies (ink, envelopes, postage, pallets, trays, sleeves, tubs, labels, etc.) and notifies supervisor when inventory demands.
• May operate corporate van and truck to make deliveries to designated locations. Loads, unloads, sorts, stages material for and at each location. Operation of the truck requires use of manual and electric pallet jacks.

Level II (in addition to Level I Accountabilities)

• Serves as a subject matter expert on all production mail equipment including inserters, sorter, and meters. Capable of performing all aspects of equipment operation from basic through advanced.
• Serves as a subject matter expert on all production mail software tools including DFWorks, Insite, Avanti Slingshot, HP PrintPlus Messenger, and BCC Mail Manager.
• Processes all complex mail jobs that are submitted.
• Performs duties of production quality clerk; completes quality reviews, processes postproduction pulls, balances accountable output with provided documentation and supporting business releases, and moves all output to appropriate areas. Completes document scanning and verifies results.

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

• High school diploma, vocational education, or GED required.
• Background in mailing is helpful.
• Knowledge of the operation of computer workstations including software commands, touch screen or mouse, storage, and manipulation of information.
• Ability to prioritize assignments, work independently and possess strong organizational skills.
• Some shifts may require Valid Class D driver’s license and clean driving record.

Level II (in addition to Level I Qualifications)

• Ability to work on multiple production machines throughout the Mailroom.
• Three or more years of experience in a production environment.

Physical Requirements:

• Excellent manual dexterity.
• Ability to lift up to 90 lbs.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Minimum: $20.40/hr - Maximum: $27/hr

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.