Production IT Support Engineer: SFTP & Integrations

Cambridge Investment Research, Inc.; Fairfield (IA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Long-term disability insurance

Vacation/sick time

401K with company match

Eleven paid holidays

Job summary

Cambridge Investment Research, Inc. is seeking an IT Support Engineer to administer business-critical applications, managed file-transfer processes, and third-party integrations in our production environment.

You will help administer secure file-delivery workflows, troubleshoot issues, and coordinate production deployments with Platform Engineering and vendors, while supporting frequent releases and validating integrations.

Qualifications

• Experience supporting applications, production environments, integrations, or managed file-transfer processes.
• Familiarity with SFTP, ETL processes, file-delivery workflows, or related integration protocols.
• Familiarity with GitHub, source-code repositories, and continuous integration concepts.
• Experience with PowerShell or another scripting language.
• Ability to investigate technical issues and develop a working understanding of unfamiliar applications and code.
• Strong troubleshooting, organization, and follow-through skills.
• Ability to gather requirements and translate business needs into clear technical expectations.

Responsibilities

• Support third-party integrations that rely on managed file transfer and secure file-delivery processes.
• Administer and troubleshoot SFTP-based applications and workflows.
• Support the organization’s transition from the legacy Globalscape environment to JSCAPE.
• Monitor production applications and respond to failed or delayed file deliveries.
• Help deploy Azure DevOps pipelines and changes into production environments.
• Coordinate with Platform Engineering to confirm deployment requirements, expectations, and readiness.
• Support frequent production releases while following established controls and validation practices.
• Review application behavior and identify how integrations, scripts, and supporting code work.
• Gather requirements directly from product teams and business stakeholders.
• Partner with third-party vendors to establish authentication credentials and coordinate integration testing and validation.
• Use GitHub repositories and continuous integration processes to support application maintenance and deployment.

Skills

SFTP

PowerShell

GitHub

CI/CD concepts

Troubleshooting

Requirements gathering

Tools

Globalscape

JSCAPE

Azure DevOps

C#

Job description

Cambridge Investment Research, Inc. is seeking an IT Support Engineer to administer business-critical applications, managed file-transfer processes, and third-party integrations in our production environment.

You will help administer secure file-delivery workflows, troubleshoot issues, and coordinate production deployments with Platform Engineering and vendors, while supporting frequent releases and validating integrations.