IT Support Engineer — Secure File Delivery & Integrations

Cambridge Investment Research; Phoenix (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Cambridge Investment Research is seeking an IT Support Engineer to administer business-critical applications, managed file-transfer processes, and third-party integrations within our production environment. You will help deploy Azure DevOps pipelines, troubleshoot issues, and coordinate production deployments in collaboration with Platform Engineering and product teams.

You will support SFTP-based workflows, transition from Globalscape to JSCAPE, and work closely with vendors to ensure secure

Qualifications

• Experience supporting applications, production environments, integrations, or managed file-transfer processes.
• Familiarity with SFTP, ETL processes, file-delivery workflows, or related integration protocols.
• Familiarity with GitHub, source-code repositories, and continuous integration concepts.
• Experience with PowerShell or another scripting language.
• Ability to investigate technical issues and develop a working understanding of unfamiliar applications and code.
• Strong troubleshooting, organization, and follow-through skills.
• Ability to gather requirements and translate business needs into clear technical expectations.

Responsibilities

• Support third-party integrations that rely on managed file-transfer and secure file-delivery processes.
• Administer and troubleshoot SFTP-based applications and workflows.
• Assist in the transition from Globalscape to JSCAPE and monitor production deployments.
• Coordinate with Platform Engineering to confirm deployment requirements and readiness.
• Support frequent production releases with established controls and validation practices.
• Review application behavior to understand integrations, scripts, and supporting code.

Skills

SFTP

ETL processes

GitHub

CI concepts

PowerShell

Troubleshooting

Requirements gathering

Stakeholder communication

Tools

Globalscape

JSCAPE

Azure DevOps

C#

Git

Job description

Cambridge Investment Research is seeking an IT Support Engineer to administer business-critical applications, managed file-transfer processes, and third-party integrations within our production environment. You will help deploy Azure DevOps pipelines, troubleshoot issues, and coordinate production deployments in collaboration with Platform Engineering and product teams.

You will support SFTP-based workflows, transition from Globalscape to JSCAPE, and work closely with vendors to ensure secure