Production IT Administrator – MES & Office Tech

Ecoplastic America Corporation; Northern (KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

SECO Ecoplastic America is seeking an IT Administrator to provide daily technical support for production and office operations. The role focuses on MES and production-floor IT equipment, employee computers, printers, scanners, and other devices while assisting with troubleshooting, asset management, and setup.

The position requires a high school diploma or GED with IT-related training; prior IT support in manufacturing is preferred.

Qualifications

• High school diploma or GED required; IT-related education or certification preferred.
• Experience in IT support, help desk, or manufacturing IT preferred.
• Basic knowledge of Windows, hardware, printers, and network connectivity.
• MES, barcode scanner, and label printer experience is a plus.
• Strong troubleshooting, communication, and customer-service skills.

Responsibilities

• Conduct routine IT/MES checks in production areas and respond to issues.
• Provide first-level troubleshooting for MES, computers, printers, label printers, barcode scanners, PDAs, monitors.
• Assist employees with hardware, software, printing, and connectivity issues.
• Set up computers, printers, and approved software for employees.
• Support meeting-room TVs, monitors, HDMI connections, and presentation equipment.
• Assist with IT equipment installation, relocation, and recovery.
• Maintain IT asset inventory, including equipment assignment, location, condition, and spare equipment.
• Escalate advanced MES, network, system, or infrastructure issues to IT personnel.
• Coordinate with Production and other departments to address IT issues affecting daily operations.
• Perform other IT-related duties as assigned.

Skills

IT support

Troubleshooting

Communication

Organizational skills

Customer service

Education

High school diploma or GED

IT-related education or certification

Tools

Windows OS

Printers

Barcode scanners

Label printers

Network connectivity

Job description

SECO Ecoplastic America is seeking an IT Administrator to provide daily technical support for production and office operations. The role focuses on MES and production-floor IT equipment, employee computers, printers, scanners, and other devices while assisting with troubleshooting, asset management, and setup.

The position requires a high school diploma or GED with IT-related training; prior IT support in manufacturing is preferred.