Production-Focused Platform Support Engineer

Gotransverse LLC; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Work-Life Balance

Hybrid Work Model

Professional Development

Job summary

Gotransverse LLC in Austin, TX is seeking a Product Support Engineer to lead investigation and resolution of complex production issues across the GT platform. You will coordinate across Support, Architecture, and Engineering to maintain system stability and provide API integration support.

The role requires strong Java, Spring, and Hibernate experience, plus excellent communication and cross-team collaboration. A hybrid work model with in-office days in Downtown Austin is offered.

Qualifications

• Experience with medium to large enterprise applications.
• Formal training or equivalent experience with Java.
• Strong troubleshooting and debugging ability.
• Working knowledge of Spring and Hibernate/JPA.

Responsibilities

• Lead technical investigation and coordinate cross-team response during Sev1/Sev2 production incidents.
• Use trace analysis, SQL, code, debugging techniques, and internal tools to analyze system problems.
• Conduct root cause analysis for recurring or high-impact production issues.
• Work closely with Support, Architecture, and Engineering teams to drive system improvements and code fixes.
• Create and prioritize defect tickets in JIRA, documenting impact and steps to reproduce; coordinate across teams to ensure fixes are implemented, validated, and fully resolved.
• Attend architecture, production release, and training meetings; disseminate relevant information to internal teams as needed.
• Provide engineering knowledge and technical support for complex API integrations as needed.
• Maintain strong working knowledge of the platform; identify systemic issues and recommend cross-system improvements.
• Translate customer impact and feedback into prioritized, engineering-aligned urgency for Product and Engineering teams.

Skills

Enterprise apps experience

Java

Troubleshooting

Spring

Hibernate/JPA

Performance & concurrency

Communication

Self-management

Cross-team collaboration

Customer-focused

Tools

JIRA

SQL

GitLab

Job description

Gotransverse LLC in Austin, TX is seeking a Product Support Engineer to lead investigation and resolution of complex production issues across the GT platform. You will coordinate across Support, Architecture, and Engineering to maintain system stability and provide API integration support.

The role requires strong Java, Spring, and Hibernate experience, plus excellent communication and cross-team collaboration. A hybrid work model with in-office days in Downtown Austin is offered.