Platform Production Support Engineer

Rippling; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Rippling is seeking a Product Support Engineer based in Austin, Texas, to lead investigations and resolutions of complex production issues. This role involves coordinating cross-team responses during critical incidents and analyzing system problems with tools like SQL and JIRA.

The ideal candidate has a strong background with enterprise applications, excellent debugging skills, and the ability to communicate effectively across teams. A focus on service-oriented work and a collaborative spirit are essential.

Qualifications

• Experience with medium to large enterprise applications.
• Strong debugging abilities and understanding of performance issues.
• Service-oriented attitude and desire to help customers.

Responsibilities

• Lead technical investigations during production incidents.
• Analyze system problems using tracing and debugging techniques.
• Conduct root cause analysis for recurring production issues.
• Collaborate with engineering teams to drive system improvements.
• Manage and prioritize defect tickets in JIRA.

Skills

Java

Troubleshooting

Spring

Hibernate/JPA

Verbal Communication

Written Communication

Time Management

Self-management

Tools

JIRA

GitLab

Artifactory

Job description

Rippling is seeking a Product Support Engineer based in Austin, Texas, to lead investigations and resolutions of complex production issues. This role involves coordinating cross-team responses during critical incidents and analyzing system problems with tools like SQL and JIRA.

The ideal candidate has a strong background with enterprise applications, excellent debugging skills, and the ability to communicate effectively across teams. A focus on service-oriented work and a collaborative spirit are essential.