Production Data Administration 2

IDEMIA Group; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

IDEMIA Group is looking for a detail-oriented individual to process customer data in a secure and timely fashion. The role involves generating and sending reports, supporting audits, and assisting with technical issues.

Candidates will manage data tasks with a focus on accuracy and efficiency, gaining exposure to various projects and products. This position is critical in maintaining data integrity and communication with internal stakeholders.

Responsibilities

• Receive, record and process customer data securely and timely.
• Generate return files and reports for customers within time limits.
• Identify and assist in fixing issues encountered in processes.

Job description

Purpose

This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production.

Key Missions

• Obtains the data from file transfer systems and processes it
• Generates and sends return files and reports as needed to customers within service-level agreements
• Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
• Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
• Reports issues or exceptions, including non-receipt of customer data
• Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
• Supports Local Technical Support with data processing for testing new projects, products or services
• Supports scheme or customer audits
• Supports and troubleshoots production issues
• Processes and categorizes new production faults
• Retrieves information to be able to pass to Customer Services to transfer to customers
• Executes autonomously complex tasks requiring knowledge for different products (e.g. data processing for eUICC product, support specific test requirement etc.)
• Guides less experienced data admin on relevant operation processes and application tools