Computer Operator

IDEMIA Group; Exton (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

IDEMIA Group in Exton, Pennsylvania is seeking a skilled professional to manage customer data processing tasks. This role involves recording, processing, and reporting data timely and accurately while troubleshooting production issues as they arise.

The ideal candidate will possess strong technical skills, including auditing and data management, and soft skills such as attention to detail and teamwork, ensuring seamless support within a production environment.

Qualifications

• Experience in auditing processes.
• Familiarity with operations and production tools.
• Knowledge of continuous improvement methods and tools.

Responsibilities

• Process and record customer data securely and accurately.
• Generate and distribute reports per service-level agreements.
• Identify and assist in resolving production issues.

Skills

Auditing

Operations & Production tools

Continuous Improvement methods & tools

Programming Languages

Database design & management

Computing Skills

Data Management

Analytics

Job description

Purpose

This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production.

Key Missions

• Obtains the data from file transfer systems and processes it
• Generates and sends return files and reports as needed to customers within service-level agreements
• Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
• Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
• Reports issues or exceptions, including non-receipt of customer data
• Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
• Supports Local Technical Support with data processing for testing new projects, products or services
• Supports scheme or customer audits
• Supports and troubleshoots production issues
• Processes and categorizes new production faults
• Retrieves information to be able to pass to Customer Services to transfer to customers

Profile & Other Information

Technical Skills

• Auditing
• Operations & Production tools
• Continuous Improvement methods & tools
• Programming Languages
• Database design & management
• Computing Skills
• Data Management
• Analytics

Key Soft Skills & Behavior

• Detail Oriented
• Teamwork
• Multitasking