Production Coordinator

Modern Exteriors; Wilmington (DE); Sur place; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid holidays

Performance bonuses

In-person work location

Résumé du poste

Modern Exteriors is seeking a highly organized Production Coordinator to support daily operations of the production department. You will coordinate projects from sale to installation, ensuring materials, scheduling, permits, and customer communication are handled efficiently.

The ideal candidate communicates effectively, solves problems, and manages multiple priorities with accuracy and organization. A fast-paced, team-oriented environment awaits, with opportunities for growth and advancement.

Qualifications

• Proficiency in Microsoft Excel and Google Sheets.
• Ability to navigate and manage projects within JobNimbus CRM.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving skills and ability to work independently.
• Comfortable working in a fast-paced, team-oriented environment.

Responsabilités

• Coordinate projects from sold status to Job in Progress and schedule installations.
• Assist with scheduling installation crews and service appointments.
• Coordinate material deliveries, dumpster orders, and labor scheduling.
• Confirm installation details and timelines with customers.
• Monitor project progress and identify scheduling delays.
• Ensure projects move efficiently through the production pipeline.
• Maintain accurate project information in JobNimbus CRM and track updates.
• Submit HOA approvals and permit applications.
• Maintain records in Excel and Google Sheets.
• Communicate project updates with internal departments and leadership.
• Serve as a point of contact for customers and manage expectations.

Connaissances

Microsoft Excel

Google Sheets

Customer service

multitasking

Outils

JobNimbus CRM

Description du poste

Modern Exteriors – A Workplace You'll Love

Modern Exteriors is one of the fastest-growing roofing companies in the United States. As a veteran-owned organization, we pride ourselves on a culture that balances a fun, team-oriented environment with a high-performance, results-driven mindset.

We work hard, celebrate wins, and empower our people to grow both professionally and financially.

As we continue expanding, we're looking for motivated, organized professionals who thrive in fast-paced environments and want to play a key role in our continued success.

Position Overview

Modern Exteriors is seeking a highly organized, detail-oriented Production Coordinator to support the daily operations of our production department.

This position plays a critical role in coordinating projects from the point of sale through the start of installation, ensuring materials, scheduling, permits, and customer communication are handled efficiently.

The ideal candidate is an excellent communicator, a strong problem-solver, and someone who can manage multiple priorities while maintaining accuracy and organization.

We're looking for someone who takes ownership of their responsibilities, works well with others, and understands the importance of keeping projects moving forward.

Key Responsibilities

Project Coordination & Scheduling

• Manage the transition of projects from sold status to Job in Progress.
• Assist with scheduling installation crews and service appointments.
• Coordinate material deliveries, dumpster orders, and labor scheduling.
• Confirm installation details and timelines with customers.
• Monitor project progress and identify potential scheduling delays.
• Ensure projects move efficiently through the production pipeline.

CRM & Administrative Management

• Maintain accurate and up-to-date project information within JobNimbus CRM.
• Track project details, scheduling updates, and important documentation.
• Submit and monitor HOA approvals and permit applications.
• Maintain organized records using Microsoft Excel and Google Sheets.
• Communicate project updates with internal departments and leadership.

Customer Service & Communication

• Serve as a point of contact for customers regarding installation scheduling and project details.
• Confirm installation dates, expectations, and project requirements with homeowners.
• Assist with scheduling cancellation-save appointments.
• Support collection efforts and follow up on outstanding customer balances.
• Address customer questions and coordinate solutions with the appropriate departments.
• Maintain professional, timely communication throughout the production process.

Operational Efficiency & Accountability

• Help maintain efficient project timelines and reduce unnecessary delays.
• Monitor project readiness to ensure materials, labor and required approvals are coordinated.
• Identify potential issues and communicate them proactively.
• Collaborate with sales, production, and administrative teams to ensure a smooth customer experience.
• Support company goals related to project completion and order-to-cash efficiency.

Qualifications

Required Qualifications

• Proficiency in Microsoft Excel and Google Sheets.
• Ability to navigate and manage projects within JobNimbus CRM.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving skills and ability to work independently.
• Comfortable working in a fast-paced, team-oriented environment.

Preferred Qualifications

• Previous experience in production coordination, project coordination, or operations.
• Experience in roofing, construction, home improvement, or a related industry.
• Familiarity with material ordering, scheduling, and vendor coordination.
• Experience handling permits, HOA applications, or customer collections.

Compensation & Bonus Structure

Base Salary: $60,000 Annually

In addition to the base salary, this position offers an opportunity to earn performance bonuses, paid monthly.

What We Offer

Competitive Compensation

• $60,000 annual base salary.
• Performance-based monthly bonus opportunities.
• Opportunity to contribute directly to operational performance and company success.

Comprehensive Benefits

• Health, dental, and vision insurance.
• Paid holidays.

Career Growth

• Professional development opportunities within a rapidly expanding company.
• Opportunity to grow alongside an experienced leadership team.
• Performance-based advancement opportunities.

Company Culture

• Veteran-owned organization.
• Supportive, team-driven work environment.
• Leadership that values accountability, communication, and professional growth.
• A company that works hard, celebrates success, and recognizes individual contributions.

Why Join Modern Exteriors?

At Modern Exteriors, our success depends on teamwork, organization, and delivering an exceptional customer experience.

As our Production Coordinator, you'll play an essential role in keeping projects moving, supporting our production teams, and ensuring homeowners receive the service they deserve.

We're looking for someone who takes pride in their work, pays attention to the details, and enjoys being part of a growing organization.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person