Program Coordinator

Merrick Inc.; Vadnais Heights (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Merrick Inc. is seeking a Program Coordinator to support adults with intellectual and developmental disabilities by coordinating services, employment goals, and required documentation.

You will manage client groups and collaborate with families, guardians, case managers, residential providers, employers, and Merrick’s program teams. The role includes visiting clients at community job sites to assess fit, attend meetings with support teams, and provide backup support within Employment Services.

Qualifications

• QDDP or Designated Coordinator as defined in federal/state statute.
• One of: (a) Baccalaureate in human services with 1 year direct care experience, (b) Associate in human services with 2 years direct care, (c) Diploma in human services with 3 years direct care, (d) Four years direct care under supervision.

Responsibilities

• Develop, write, monitor, and evaluate individualized client goals and outcomes.
• Complete and maintain client files, assessments, documentation, reports, and other paperwork.
• Meet regularly with clients and their support teams, including families, guardians, case managers, residential providers, and other service providers.
• Visit clients at community job sites to check employment status and fit.
• Maintain professional communication with clients, their support teams, employers, and internal program staff.
• Submit waiver, funding, and rate documentation and follow up to ensure accurate Service Agreements.
• Coordinate client transportation needs and other services as needed.

Skills

Customer service

Organization

Time management

Problem solving

Communication

Education

Baccalaureate degree in human services

Associate degree in human services

Diploma in human services

Four years direct care experience

Tools

Microsoft Office

Databases

Internet-based systems

Job description

The Program Coordinator works directly with adults with intellectual and developmental disabilities to coordinate their services, employment goals, and required documentation. This position manages an assigned group of clients and works closely with clients, families, guardians, case managers, residential providers, employers, and Merrick's program teams. The Program Coordinator regularly visits clients at their community job sites to check in, assess how employment is going, help determine whether a position is a good fit, and identify additional support that may be needed. This position also participates in meetings with clients and their support teams and provides backup support to other positions within the Employment Services department.

Responsibilities

1. Develop, write, monitor, and evaluate individualized client goals and outcomes.
2. Complete and maintain client files, assessments, documentation, reports, and other required paperwork.
3. Meet regularly with clients and their support teams, including families, guardians, case managers, residential providers, and other service providers.
4. Conduct visits to clients at their community job sites to check in on their employment, identify concerns, and help evaluate whether the job continues to be a good fit.
5. Maintain professional communication with clients, their support teams, employers, and internal program staff.
6. Submit waiver, funding, and rate documentation and follow up to ensure accurate Service Agreements are in place.
7. Coordinate client transportation needs and other services as needed.

Qualifications

• Must be a Qualified Developmental Disability Professional (QDDP) or Designated Coordinator as defined in federal and/or state statute as follows:
  1. A baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 or older; or
  2. An associate degree in a field related to human services and two full years of full-time work experience providing direct care services to persons with disabilities or persons age 65 or older, or
  3. A diploma in a field related to human services from an accredited post-secondary institution, and three full years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or
  4. Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications listed above.
• Excellent written, verbal, and customer service skills.
• Strong organization, time management, and problem-solving skills.
• Ability to independently manage multiple clients, deadlines, meetings, and documentation requirements.
• Ability to use Microsoft applications, databases, and internet-based systems.
• Schedule flexibility to attend client meetings and job-site visits throughout the Minneapolis–Saint Paul metropolitan area.
• Valid Class D driver's license and required personal vehicle insurance.
• Ongoing commitment to strengthening diversity, equity, and inclusion within the workplace.
• Ability to pass a criminal background check and drug/alcohol test following a conditional job offer.

Our Commitment to DEI

We are dedicated to building a diverse team of employees who have an ongoing commitment to strengthening diversity, equity, and inclusion in the workplace.

We value people for all life, education, and work experience.

Essential Physical Functions

The employee must be able to continually sit, stand, walk, and communicate throughout the day and be able to stoop, bend, kneel, twist, run, reach, push, and pull. The position requires regularly moving up to 10 pounds and occasionally moving up to 50 pounds, including assisting with clients and wheelchairs as needed. Reasonable accommodations may be made for essential physical functions.