Production Coordinator

Quality Structures; Richmond (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Quality Structures in Richmond, VA is seeking a Production Coordinator to support the Director of Production by scheduling Production Superintendents, building crews, and subcontract crews, with a focus on keeping projects on track and contractors on site.

This role requires in-person, on-site attendance, strong communication, and the ability to manage multiple tasks, document crew status, and resolve issues quickly to uphold the company’s commitment to quality and customer service.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail with follow-through.
• Ability to lead teams, delegate, and resolve on-site issues.
• Proficiency with computers and production-tracking tools.
• Experience in construction or building-materials environments preferred.

Responsibilities

• Schedule Production Superintendents, building crews, and subcontract crews.
• Maintain regular attendance and on-site presence.
• Coordinate concrete scheduling and overhead door installations with customers.
• Order building materials for active projects.
• Document crew status in Smartsheet/Procedure 7 and communicate daily.
• Participate in weekly sales team meetings.
• Schedule utility locate requests (Dig Safe) for crews.
• Assist crews and superintendents with on-site issues as they arise.
• Uphold company policies and procedures.

Skills

Verbal & written communication

Attention to detail

Leadership & delegation

Time management

Problem solving on-site

Computer & production-tracking tools

Tools

Smartsheet

Production tracking tools

Procedure 7

Job description

The Production Coordinator assists the Director of Production with scheduling Production Superintendents, building crews, and subcontract crews through daily communication. Keeping contractors scheduled and on the job is the primary focus. This position also assists Production Superintendents in the field as needed. Due to daily interaction with customers and coworkers, this position requires in-person, on-site attendance.

Core Value Expectations

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.
• Provide distinctive quality and unparalleled customer service both internally and externally.
• Demonstrate and promote integrity, respect, and teamwork.
• Invite others to help you grow through living authentically with nothing to prove, lose, or hide.
• Demonstrate humility by actively receiving teaching and mentoring.

Duties and Responsibilities

• Maintain regular and predictable attendance and report to work on time.
• Provide excellent customer service and reflect the company's core values at all times.
• Communicate with customers to coordinate concrete scheduling and overhead door installations.
• Order products for buildings currently under construction.
• Communicate with concrete and overhead door crews daily and maintain real-time documentation of each crew's status in the associated Smartsheet and/or Procedure 7.
• Participate in weekly sales team Procedure 7 meetings.
• Schedule all utility locate requests (Dig Safe) for building crews at all QSI locations.
• Assist crews and superintendents with job site issues that arise daily.
• Comply with QSI policies and procedures.
• Perform other duties as assigned.

Requirements

Education and/or Experience

• Knowledge of building materials and construction processes.
• Job-related experience and/or training that provides the required knowledge and skills.
• Prior construction experience strongly preferred.

Knowledge, Abilities, and Skills

• Strong understanding of building materials and construction processes.
• Ability to manage multiple projects and tasks under time constraints.
• Excellent verbal and written communication skills.
• Strong attention to detail with consistent follow-through.
• Proficiency with computers, office systems, and production tracking tools.
• Ability to lead teams, delegate effectively, and resolve problems on-site.
• Ability to maintain effective relationships with customers, subcontractors, vendors, and staff.

Weight and Lifting Requirements

• Must be able to lift and carry office supplies, packages, and light equipment as required.

This job description outlines the general nature and level of work performed in this role. It is not exhaustive and may change as business needs evolve.