Production Coordinator

Floor Coverings International; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Bonus and incentives

Paid training provided

Company card

Retirement plan with match

Job summary

Floor Coverings International is seeking a Production Coordinator to oversee the installation of multiple flooring projects, ensuring profitability and adherence to the sales promise. You will coordinate with sales staff, order products, schedule jobs, and keep customers informed about start dates and progress.

The role emphasizes delivering a smooth, customer-focused installation experience while continually improving operations and maintaining a 5-star rating.

Qualifications

• Proven leadership to manage installers and handle conflicts.
• Ability to work independently with minimal supervision.
• Strong communication and organizational skills.
• Proactive problem solving to meet customer expectations.

Responsibilities

• Meet with sales staff weekly to discuss orders and customer expectations.
• Order products needed for jobs and follow up on delivery.
• Schedule installations to meet customer and installer timelines.
• Update customers on start dates, progress and changes.
• Communicate job progress daily and ensure scope and compensation with installers.
• Complete job costing reports promptly after installations.
• Assist in selecting installers offering best value and experience.
• Attend trainings and meetings as required.

Skills

Leadership

Customer service

Independent work

Conflict resolution

Organization

Tools

Computer usage

Job description

Benefits:

• Free uniforms
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Join a locally-owned flooring business with a 5-star rating located in the Lehigh Valley! Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. This customer focused, simple process has lead to a growing business looking for hard-working, service-minded individual who want to be part of a fast-paced team.

The Floor Coverings International Production Coordinator is responsible for overseeing the installation of multiple jobs to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently, profitably, and to the customer's expectation.

Job Details & Perks:

• Bonus and incentives
• Paid training provided
• Computer and App based work line
• Company card
• Retirement plan with match

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Abilty to resolve simple repairs
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Update daily log with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Flooring installation preferred.
• Previous experience ordering product accurately.
• Communicate professionally with customers.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Problem solve issues as they arise to meet customer expectations.
• Able to make reasonable decisions.
• Portrays a professional image.
• Oversee jobs to a 5 star Review