Production Assistant, Base Technical Operations

American Airlines; Town of Texas (WI); Hybrid; USD 30,000 - 46,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee assistance program

Pet insurance

Hotel, car, cruise discounts

Job summary

American Airlines is seeking a Production Assistant for Base Technical Operations at the DFW area. You will provide clerical support to the Maintenance Base team, manage reports, and assist with WorkBrain system tasks while coordinating with internal staff and visitors.

The role requires High School completion, Office experience, and proficiency in Microsoft Office. You will handle sensitive information and potentially irregular shifts, contributing to smooth maintenance operations.

Qualifications

• High School diploma or GED equivalency.
• Office experience is required.
• Knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Ability to prioritize and organize work effectively.
• Maintain confidentiality and handle payroll information.

Responsibilities

• Develops and maintains department reports, including weekly headcount.
• Supports WorkBrain maintenance: time coding, schedules, overtime, shifts, vacations.
• Maintains confidential employee files and payroll records.
• Provides front desk telephone coverage and inquiries.
• Greets and directs base employees and external visitors.
• Maintains office supplies and initiates orders when needed.
• Submits transactions for system access and password resets.
• Sorts and files data; interacts with management and staff.
• Type 25-49 words per minute; work any shift including nights and weekends.

Skills

Microsoft Office

Time management

Attention to detail

Discretion

Prioritization

Education

High School diploma or GED equivalency

Tools

RES

DECS

Sabre

IMS

View Direct

SmAartbuy

I-Payables

WorkBrain

Job description

Production Assistant, Base Technical Operations View Profile

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Production Assistant, Base Technical Operations Posting Start Date: 9/14/26

Location:DFW Intl Apt (DFW-TRML)
Cities:DFW Airport - TX
Requisition ID:88002

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Base Maintenance Team within the Integrated Operations Division.
• Responsible for providing clerical administration support for Maintenance Base employees.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develops and maintains various department reports, including weekly headcount reports
• Supports all aspects of WorkBrain maintenance, including time coding, shift schedules, maintain currentcrew lists, process overtime, shift swaps, and vacation with union bid lists, etc.
• Maintains confidential employee files, field Trip and overtime records using WorkBrain database and/orStaff Admin
• Provides front desk telephone coverage, including inquires
• Greets and directs base employees and external visitors
• Maintains office supplies inventory and initiates department supplies order when necessary
• Submits transactions for computer and system access and password resets
• Sorts and files data and correspondence; interacts with all levels of management and shop employees
• Type 25-49 wpm
• Must be able to work any shift, including nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Office experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I-Payables and WorkBrain
• Ability to prioritize and organize work functions effectively
• Exercise good judgement and work under time constraints with professionalism, efficiency, patience andtact
• Ability to prepare correspondence and format reports
• Ability to track, coordinate, and oversee several projects simultaneously with minimum supervision
• Ability to maintain confidentiality including payroll information
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airportsecurity identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:DFW Airport - TX
Requisition ID:88002

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.