Engineer/Sr Engineer, IT Site Reliability

American Airlines; Fort Worth (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking an Engineer/Sr Engineer, IT Site Reliability to strengthen our IT infrastructure and cloud-based services. The role focuses on building reliable end-to-end monitoring, collaborating across product teams, and ensuring high availability of applications, hardware, and infrastructure.

You will work with Azure cloud architecture, Terraform, CI/CD tools like Jenkins and GitHub, and monitoring tools to support SLAs and incident response.

Qualifications

• 4 years of experience in software engineering, SRE or performance engineering role
• 2 years of experience in Azure cloud architecture, networking, security and administration
• Expertise in Terraform and CI/CD tools like Jenkins and GitHub
• Experience with Event Hub client configuration and monitoring
• Experience with SQL Server and Mongo databases
• Hands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, ThousandEyes
• Knowledge of Kubernetes and Kafka is a plus

Responsibilities

• Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to measure reliability of our systems
• Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
• Manage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs); Administrate SQL Server instances for backups, restores, data purges, and failovers
• Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure issues and implement SRE best practices
• Implement and improve on continuous integration / continuous deployment automation using DevOps tools
• Facilitate incident management, post-incident reviews, and remediation tasks to reduce frequency and severity of incidents

Skills

Azure cloud architecture

Terraform

CI/CD tooling (Jenkins, GitHub)

SQL Server

MongoDB

Monitoring tools (DynaTrace, Mezmo,Log

Kubernetes

Kafka

Communication & teamwork

Tools

Terraform

Jenkins

GitHub

SQL Server

MongoDB

DynaTrace

Mezmo

LogInsight

ThousandEyes

Kubernetes

Job description

Engineer/Sr Engineer, IT Site Reliability View Profile

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Posting Start Date: 9/3/26

Location: DFW Headquarters Building 7 (DFW-SV07)
Cities: Fort Worth - TX
Requisition ID: 87873

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

• This job is a member of the Information Technology Team within the Supply Chain Division
• Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systems
• Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
• Manage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs)
  Administrate SQL Server instances for backups, restores, data purges, and failovers
• Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practices
• Implement and improve on continuous integration / continuous deployment automation using DevOps tools
• Facilitate incident management, post-incident reviews, and remediation tasks to reduce the frequency and severity of incidents

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• 4 years of experience in software engineering, SRE or performance engineering role
• 2 years of experience in Azure cloud architecture, networking, security and administration
• Expertise in Terraform and CI/CD tools like Jenkins and GitHub
• Experience with Event Hub client configuration and monitoring
• Experience with SQL Server and Mongo databases
• Hands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, ThousandEyes etc.
• Knowledge of Kubernetes and Kafka is a plus

Preferred Qualifications- Education & Prior Job Experience

• Airline Industry experience
• Previous automated warehouse/supply chain experience

Skills, Licenses & Certifications

• Excellent communication and teamwork abilities

What you’ll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc.